Supervisor, Business Operations

PUBLICIS GROUPE•New York, NY

63d

About The Position

ABOUT APEX We're not your typical agency. In fact, we aren't an agency at all. Rather, we are a distinct and next-generation trading entity within Publicis Groupe. Furthermore, we're experts and innovators in media-making investments today for tomorrow's success. Our goals are rooted in providing unique and incremental benefits to Publicis Groupe clients: 1. You'll work across all Publicis Groupe agencies for the unique opportunity to learn the full media landscape and work with a breadth of clients. 2. You'll learn both Investment and Business Operations - a unique blend of skills not often combined within agencies. 3. You'll work in digital platforms regardless of the channel you work in and if you don't know it, we'll teach you. 4. You'll lead the industry by looking for future-facing opportunities, areas to invest and upcoming trends within the marketing industry. ABOUT THE TEAM The Specialist role will report into the Manager position and will be a part of the Account Management & Operations Team. This team works collectively to enforce Salesforce utilization and ensure budget and revenue delivery, with clear communication across various investment teams and clients. ABOUT THE ROLE The expectations for this role fall into 3 key categories: 1. Developing Teams & Talent Manages and contributes to training of Sr Associates/Associates on their team Reviews and supports goals of Associates Develops, maintains, and delivers Salesforce onboarding and training materials across the teams Acts as a Salesforce subject matter expert to internal stakeholders 2. Delivering on Our Value Proposition Develops and maintains strong working relationships Understands portfolio offerings and can identify opportunities, participating by bringing forth proactive solutions Can execute process with minimal oversight and high degree of accuracy Partners with Investment and Account Management teams to understand reporting needs and build tailored dashboards and reports Drives adoption and optimization of Salesforce processes to enable data-driven decision-making across the business 3. Managing Business & Operations Manage relationships across all teams at APEX Ability to troubleshoot and/or escalate when issue arises. Create and maintain Salesforce dashboards; build and edit reports Leads discovery and collaboration sessions with Investment and Account Management teams to translate business needs into Salesforce solutions Point of escalation for Salesforce platform issues and requested edits; work in close collaboration with internal Salesforce development team Owns the Salesforce development process end-to-end: creates and manages tickets, prioritizes backlog, tests deliverables, and signs off on builds in partnership with the dev team Manages the relationship with developers to ensure delivery alignment, quality, and ongoing innovation Create process guidelines for various teams to ensure data accuracy in reporting Ensure consistency and alignment on SFDC usage across teams for: pipeline management, deal maintenance, proper use of fields requirements, etc. Partners with Global Operations on quarterly Excel-based reporting processes Strong pulse on overall pacing, revenue and extraction by channel and client Flag issues and outliers with respective teams to resolve Standardize Onboarding experience for all new joiners (and pre-hire collateral (ie. job descriptions) to ensure teams are set up for success Work with finance to identify gaps between monthly/quarterly forecasts and pacing Maintains data integrity within Salesforce by partnering with team leads to proactively audit records Continuously evaluates ways to improve efficiency in Salesforce workflows and reporting processes, bringing forward automation or process enhancements

Requirements

3-5 years of experience with advanced knowledge of media is critical for success in this role
Diverse backgrounds and experience are welcome including Agency Planning/Investment, Media Sales, Consulting and/or Media Client Side
Advanced knowledge of Salesforce and MS Office Suite (must be proficient in Excel, including pivot tables, lookups, and large dataset manipulation)
Experience with data analysis and creating executive-ready reports and visualizations
Strong media financial acumen is mandatory

Nice To Haves

Experience managing technical projects, especially Salesforce feature delivery or integrations, is a strong plus
Business financial acumen is preferred
Advanced understanding of the media landscape

Responsibilities

Manages and contributes to training of Sr Associates/Associates on their team
Reviews and supports goals of Associates
Develops, maintains, and delivers Salesforce onboarding and training materials across the teams
Acts as a Salesforce subject matter expert to internal stakeholders
Develops and maintains strong working relationships
Understands portfolio offerings and can identify opportunities, participating by bringing forth proactive solutions
Can execute process with minimal oversight and high degree of accuracy
Partners with Investment and Account Management teams to understand reporting needs and build tailored dashboards and reports
Drives adoption and optimization of Salesforce processes to enable data-driven decision-making across the business
Manage relationships across all teams at APEX
Ability to troubleshoot and/or escalate when issue arises.
Create and maintain Salesforce dashboards; build and edit reports
Leads discovery and collaboration sessions with Investment and Account Management teams to translate business needs into Salesforce solutions
Point of escalation for Salesforce platform issues and requested edits; work in close collaboration with internal Salesforce development team
Owns the Salesforce development process end-to-end: creates and manages tickets, prioritizes backlog, tests deliverables, and signs off on builds in partnership with the dev team
Manages the relationship with developers to ensure delivery alignment, quality, and ongoing innovation
Create process guidelines for various teams to ensure data accuracy in reporting
Ensure consistency and alignment on SFDC usage across teams for: pipeline management, deal maintenance, proper use of fields requirements, etc.
Partners with Global Operations on quarterly Excel-based reporting processes
Strong pulse on overall pacing, revenue and extraction by channel and client
Flag issues and outliers with respective teams to resolve
Standardize Onboarding experience for all new joiners (and pre-hire collateral (ie. job descriptions) to ensure teams are set up for success
Work with finance to identify gaps between monthly/quarterly forecasts and pacing
Maintains data integrity within Salesforce by partnering with team leads to proactively audit records
Continuously evaluates ways to improve efficiency in Salesforce workflows and reporting processes, bringing forward automation or process enhancements

Benefits

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive.
Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

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