Supervisor, Business Operations – WorldMark Las Vegas Boulevard
About The Position
We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. As a Business Operations Supervisor for Travel + Leisure, this person will be responsible for delivering quality support for our Sales and Marketing processes. This person not only provides exceptional support to all guests and business partners, but also ensures that same level of service is met by their team. This person is responsible for the implementation and adherence to operational processes and procedures, protection of company assets, deployment of new initiatives, and cultivating partnerships with all teams onsite. As part of the Business Operations team, this individual helps support the steps to put the world on vacation and make memories of a lifetime!
Requirements
- Proficient in MS Excel, MS Word, general computer skills, and smart devices.
- Availability to support business throughout weekends and holidays.
- Experience delivering outstanding customer service.
- You should be an individual that enjoys working in a fast-paced environment, interacting with guests and business partners, and being part of a highly engaged team.
- You should be a communicative, reliable, organized person who is not afraid of learning new processes and embraces change.
Nice To Haves
- Experience leading teams or influencing others preferred (not required).
Responsibilities
- Deliver exceptional and consistent customer service to our guests, business partners and team.
- Implement new processes to improve customer service.
- Protect data when interacting with our guests to ensure they receive the best experience with us.
- Protect and audit company assets by consistently adhering to our policies and procedures.
- Ensure your team is up to date on all operational procedures that govern our business.
- Lead and/or coordinate the training of new hires and new business initiatives.
- Design and execute daily, weekly, monthly, or quarterly reporting needs while identifying business trends.
- Consistently leverage your resources (your team, leadership, procedural guides, etc.) to provide quick support to questions as they arise and escalate appropriately to leadership.
- Help guide your team members to build their personal brands and demonstrate how they can successfully leverage their resources.
- Help design reporting that provides critical data insights to make business decisions.
- Create development plans for your team members to help elevate their performance.
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
