Supervisor- BH (Delano)

Clinica Sierra Vista•Delano, CA

31d

About The Position

The Behavioral Health (BH) Supervisor, with support from the Clinical Manager, is responsible for the day-to-day operations of the Behavioral Health Center. Acting as the onsite representative of BH administration, the Supervisor ensures that best practices are followed and manages the operations of Clinica Sierra Vista's (CSV) BH centers. This position serves as the first point of contact for clients, employees, and community partners with questions or concerns, and works closely with clinical staff to ensure smooth client flow, effective supply management, and efficient staff scheduling. The Supervisor plays a key role in promoting operational efficiency and ensuring that clinic objectives are met through daily management, monitoring, and reporting. With a strong focus on customer service, this role is essential for the overall success of the clinic.

Requirements

Two years' experience in supervisory or administrative capacity.
Must be reliable with attendance.
Must be highly organized and detail oriented.
Knowledge of BH clinic policies and procedures.
Ability to operate office machines and computer workstation.
Must have the ability to work various schedule desk including late hours and work.
Must have a pleasant, professional attitude toward clients, co-workers and superiors. Teamwork skills a must.

Responsibilities

Oversees daily BH site operations, including managing appointment scheduling, billing procedures, and environment of care.
Interview, select new staff and coordinate training of new and established non-clinical BH staff.
Manage staff by assigning and delegating tasks as needed.
Assumes responsibility for client charts and medical records, as well as the support staff who maintain them.
Has the ability to cover any support staff position during illness, vacation, or leave of absence.
Work with BH providers to meet productivity and address timeliness of documentation concerns.
With Clinical Manager's 's support, will approve payroll, manage time off requests and effectively use resources to optimize productivity.
Ensures BH site and team are meeting all quality improvement guidelines and requirements by county, state and federal entities as well as auditing agencies.
Interacts with clients, gains customer feedback and addresses client complaints.
Monitors clinic's performance through reports and dashboards for overall BH clinic efficiency.
Perform introductory and annual non-clinical employee reviews, competency forms and provide constructive feedback on their performance to help meet organizational and professional goals
In collaboration with the Clinical Manager, maintain site safety and Joint Commission requirements such as safety drills, EOC rounds, etc.
The Clinical Manager will set a climate of open and frequent communication to include Huddle, and site meetings.
Other duties and responsibilities as assigned.