Supervisor, Bar Madisons

OLD EDWARDS HOSPITALITY GROUP•Highlands, NC

5d•Onsite

About The Position

The Assistant Bar Manager ensures the smooth running of all the bar outlets and their services. This includes set-up for service, the service of outlets while focusing on detail, quality, and customer service. The Assistant Bar Manager will report to the Bar Manager.

Requirements

Previous supervisory experience is desired
Knowledge of food and beverage operations and preparation is required with a good focus on cocktails
Excellent communication skills
The ability to work well with a large group of people in a team environment
Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them satisfactorily
Must maintain composure and objectivity under pressure
Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests
Ability to work a flexible schedule including nights, days, weekends and holidays
Essential duties require long periods of standing and walking as well as frequent reaching and kneeling, pushing, pulling, carrying, lifting and moving objects 50 lbs. or more.
Duties are performed in both indoor and outdoor settings, with events often taking placein the elements in all four seasons. Events often involve loud music

Responsibilities

Training and motivating bartenders
Keeping up with ABC Laws
Enforcing the SOP’s set by the Bar Manager
Maintaining checklists in bar outlets to ensure bartenders are prepared for all shifts
Ordering and maintaining parts without having tremendous excess stock on hand
Enhance bar program by standardizing the basics, and staying on top of trends
Ensuring revenue is maximized in all bar outlets
Organize and maintaining a cleaning program for all bar outlets ensuring menus are correct and clean
Seek guests’ feedback during service
Be familiar with the hotel facilities, hours of operations and their locations
Must have attention to details to ensure the bars look inviting for our guests
New concepts on bar program and cocktails
Achievement of budgeted beverage sales, beverage costs and labor costs
Control of glassware & bar equipment
Be on the floor during service periods to ensure exceptional guest experience
Ensures all staff is prepared and organized before service periods
Maintaining the Hotel Bar control policies, in accordance with State laws
Following proper purchasing and requisitioning procedures (Warehouse & weekly beverage orders)
Provide quick service to ensure effective/speedy guest experience
Handling guest issues & requests
Managing staff morale & appearance