Supervisor Attractions

NBCUniversal • Universal City, CA

26d • $27 - $30 • Onsite

About The Position

As an Attractions Supervisor, in partnership with the Attractions Manager and Assistant Manager, you will be responsible for the growth and development of the Lead team, while maintaining strategic, financial, and daily operational plans that support overall Guest and Team Member satisfaction for the attraction.

Requirements

• Minimum 2 years of operations management experience in the theme park or hospitality industry, including Guest service experience (preferred).
• Must be available to work weekends, holidays, and nights as required.
• Must have excellent written and verbal communication skills.
• Must be proficiency in Microsoft programs such as Word and Excel.

Nice To Haves

• Bachelor’s degree in Business, Operations, or Hospitality is highly preferred.
• Proven ability to work well under pressure, meet tight deadlines, and manage multiple projects simultaneously.
• Excellent communication skills.
• Experience managing in a union environment.
• Strong interpersonal and analytical skills.
• Proactive thinker and self-starter.
• Strong Guest service experience with conflict resolution skills.
• Theme Park experience is highly preferred.
• Ability to prioritize workload and multi-task in a fast-paced environment.
• Demonstrates sound judgment and independent thinking, as well as the ability to troubleshoot and problem-solve in real time.
• Detail-oriented and organized, with the ability to work seamlessly within a broader team to achieve desired results.

Responsibilities

• Responsible for the growth and development of Leads.
• Supervises the daily operation of the attraction in a Duty Management capacity.
• Maintains a strong focus on safety and positive internal and external Guest service.
• Maintains operational efficiency of the attraction during park hours and seasonal/special events, including assisting management in developing plans for high efficiency and low wait times through active participation in managing Guest flow experience.
• Helps ensure the artistic and thematic integrity of the attraction.
• Supports the Scheduling department by reviewing Team Member schedules weekly.
• Ensures the department understands and follows all company policies and procedures.
• Manages crisis situations, including Guest and Team Member medical/emergency incidents.
• Investigates incidents, including Team Member and Guest complaints.
• Advocates for active participation in all safety programs, including forming partnerships with the Environmental Health and Safety group.
• Supports Team Member and Guest satisfaction programs and ensure staff understands their importance.
• Ensures collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships.

Benefits

• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees