Attractions Manager
About The Position
The Attraction Manager oversees the daily operations of the Jellystone Chincoteague Island Recreation Department including Maui Jacks Water Park, Daily Activities, and Arcade. This position supervises, monitors, and evaluates the work performance of staff members. Works closely with Maintenance, Housekeeping, Activities, Food and Beverage, Human Resources, Front Office, and Marketing (film shoots, special functions). Oversees the safety, guest service, and cleanliness of the Attractions areas to ensure safety and quality specifications are met. Ensures that Jellystone Chincoteague Island’s overall safety and presentation are to the highest quality standards in the industry. This position will administer first aid and CPR as needed, maintain records, and perform other duties as assigned.
Requirements
- American Red Cross Lifeguarding or Shallow Water Lifeguarding, First Aid, CPR/AED for Lifeguards, and Water Park Skills certification or must be able to pass all requirements to obtain certification in these courses.
- Certified Pool Operator (CPO) certification preferred or must be able to obtain certification within 3 months.
- Availability that meets the business needs of the position
- High level of verbal and written communication skills
- Possession of a high level of guest service and interpersonal skills
- Ability to multi-task in a fast-paced work environment
- Ability to assist with pre-and post-season setup and breakdown on a limited basis
- Ability to complete all legal, company, and department training requirements, including but not limited to passing required tests and certifications within established timelines
- Willingness to comply and ensure all staff members comply with all Jellystone Chincoteague Island grooming guidelines and employment standards
- Excellent interpersonal capabilities
- Ability to organize and prioritize tasks
- Capable of solving problems and resolving issues
- Ability to establish and maintain effective relationships
- Strong negotiation, analytical, and influencing skills
- Effective leadership and team-building tactics
- Extensive knowledge of managing a Water Park.
Responsibilities
- Supervising all Attractions and Recreation staff members
- Establish and maintain a positive atmosphere that ensures the highest level of staff performance and guest service while enforcing and complying with safety procedures and guidelines
- Provide exemplary Service and ensure Operations Standards are met
- Maintain weekly schedules for staff members
- Assign staff member break and rotation schedules
- Lead Attraction opening and closing procedures and ensure all staff members complete tasks in a timely manner
- Monitor and track staff member attendance and performance.
- Handle Guest Service matters in a timely manner according to departmental procedures
- Assist with the training and counseling of staff members while ensuring and complying with all Jellystone Chincoteague Island grooming guidelines and employment standards
- Complete appropriate paperwork and administer discipline
- Consistently practice safe work habits, including the use of Personal Protection Equipment (PPE), lifting and reporting unsafe situations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
