Supervisor, Airport Services

Envoy Air•Des Moines, IA

2d•Onsite

About The Position

Envoy Air is a stable, secure, and fast-growing airline offering career development opportunities. The company is committed to providing outstanding service and is a wholly owned subsidiary of American Airlines Group, providing regional flight service under the American Eagle brand and ground handling services. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago, and Miami, and a large ground handling operation in Los Angeles. The Supervisor - Airport Services coordinates day-to-day station operations, leading and organizing Agents/Clerks to ensure a safe working environment and on-time dependability. This role supports the Manager in meeting operational performance targets and monitoring the station operation budget. The Supervisor will also work in the operation during peak or irregular periods as necessary.

Requirements

Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended state driver’s license; some license restrictions may prohibit a candidate from being considered for this role
Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management
Proven leadership and analytical skills
Ability to effectively and efficiently manage multiple and often competing priorities
Demonstrated ability to communicate verbally and in writing
Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs
Possess the legal right to work in the United States
Must be able to read, write, fluently speak and understand the English language
Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines
Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated.
Strong organizational, decision-making and interpersonal skills are necessary.
Ability to adapt to the changing needs of the business is critical

Nice To Haves

College coursework or college degree desirable
Previous working experience in a team lead, supervisory or managerial role preferred
Minimum one year customer service experience preferred

Responsibilities

Coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Supports the Manager in meeting operational performance targets and monitoring the station operation budget.
Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented.
Reviews and standardizes procedures to improve efficiency within the operation.
Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations.
Investigates and resolves customer service issues as well as operation issues.
Participates on operational conference calls, station audits and prepares various reports.
Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff.
Maintains records such as time and attendance, personnel files and performance.
Will provide guidance to the team on performance issues as well as coach and counsel employees.
As necessary, the Supervisor will work in the operation during peak or irregular periods.