Supervisor - Air Import

DSV • Atlanta, GA

3d • $69,000 - $93,000

About The Position

The Air Import Supervisor is responsible for overseeing the day-to-day operations of the air import team to ensure that all import shipments are processed accurately and timely in accordance with customer requirements and company policies. This position involves supervising and coordinating the activities of a team of air import coordinators, communicating with customers, carriers, and other stakeholders, resolving issues and providing excellent customer service.

Requirements

• Strong knowledge of air import operations, documentation, and regulations
• Excellent communication skills, both verbal and written
• Strong problem-solving and analytical skills
• Ability to work under pressure and meet deadlines
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office (Excel, Word, and Outlook)
• Familiarity with transportation management systems (TMS) and/or enterprise resource planning (ERP) systems is preferred
• A bachelor's degree in transportation, logistics, international business, or a related field is preferred. However, equivalent experience in the transportation and logistics industry may be considered.
• A minimum of 5 years of experience in air import operations is required, with at least 2 years of experience in a supervisory or managerial role.

Nice To Haves

• A master's degree in transportation, logistics, international business, or a related field
• Professional certification in logistics or supply chain management, such as Certified Logistics Professional (CLP) or Certified Supply Chain Professional (CSCP)
• Experience in project management or process improvement initiatives
• Familiarity with industry-specific software and tools, such as CargoWise or Cargospot

Responsibilities

• Supervise and coordinate the activities of a team of air import coordinators to ensure smooth and efficient operations
• Monitor and manage the flow of import shipments to ensure compliance with customer requirements and company policies
• Communicate with customers, carriers, and other stakeholders to ensure timely and accurate delivery of shipments
• Resolve issues related to shipments, such as delays, damages, or customs clearance problems
• Ensure that all documentation is accurate and complete, including air waybills, commercial invoices, and other import documents
• Provide excellent customer service and ensure that customer expectations are met or exceeded
• Ensure compliance with relevant laws and regulations, including customs regulations, import controls, and hazardous materials regulations
• Participate in the development and implementation of process improvements to increase efficiency and quality of service

Benefits

• DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being.
• In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future.
• To support a healthy work-life balance, DSV also offers paid time off, paid holidays, and additional floating holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees