Air Import Specialist III

CEVA Logistics•Torrance, CA

4d•$25 - $31

About The Position

The Air Import Specialist III is responsible for managing and coordinating international air import shipments from origin to destination. This role ensures compliance with customs regulations, timely delivery, and accurate documentation while providing exceptional customer service. As a senior-level specialist, you will handle complex shipments, mentor junior staff, and liaise with carriers, brokers, and clients to ensure smooth operations.

Requirements

High School Diploma or GED, Bachelor's Degree in Transportation, Logistics or Supply Chain Management preferred
Greater than six years related experience.
Professional certification may be required in some areas.
Advanced proficiency in Microsoft Office, internet, web-based and job specific software applications
Ability to add, subtract, multiply and divide using units of U.S. currency, weights and volume and distance measurements.
Responds promptly and professionally to customer needs
Ability to apply and assist with communicating laws, rules, and regulations in areas of assignment
Ability to write reports, business correspondence, and procedure manuals and gather and analyze documents skillfully.
Capable of monitoring overall processes, information and operations.

Responsibilities

Oversee accounts - receive, review, and process complex or sensitive transactions for assigned base of accounts for all entry types, including the classification and valuation of goods. Process documents through the established system, obtaining release and other governmental agency releases as appropriate.
Create and distribute written exception procedures for handling each account served by the team, including classifications, valuation rules, schedule of fees, correspondence, post entry process, and any other related information.
Assists with overseeing the entry processing performance and existing customer service commitments to reflect established company databases and pre-load templates to reflect these procedures.
Obtain certification for completing customer classification, as well as, other compliance specific classification as defined by company product standards.
Assist and review work stream development of new and existing accounts, including reviewing all documentation and forms, maintaining communications with clients, reviewing their process on a regular basis, and maintaining client profiles and databases.
Review and monitor all rejections, requests for information and other correspondence. Respond and assist with complex customer inquiries, including research and assistance with escalation on priority issues.
Monitor shipments as they approach non-compliance based on customer control, event control, and transactional data count or control.
Stay current of U.S. Customs regulations (Customs Brokers and the Customs clearance process); and classification and validation rules through self-study, approved related courses and seminars, and regular review of trade publications.

Benefits

competitive Paid Time Off
401(k)
health insurance
employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance
Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.