Supervisor Admitting

MyMichigan Health • West Branch Township, MI

10d

About The Position

This position primary responsible for the daily operation of ambulatory registration and the preauthorization function. This position is responsible to promote point-of-service collection in the ambulatory clinics and RHC. This position assures that each function related to the admission/registration process is operating in such a manner that productivity, accuracy, customer service skills, and regulatory requirements are maintained at a very high level.

Requirements

• Three to five years’ experience in Patient Accounting, Admitting, or similar capacity in a healthcare setting.
• Knowledge and skills in basic accounting, business writing and computer systems as normally acquired through completion of an Associate’s degree in business, accounting or related field or CHAM certification required within 1 year of hire.
• Outstanding customer service skills. Excellent written and oral communication skills, problem solving and mentoring skills.
• Proficiency in Excel and Word, analytical skills, human relations/interviewing skills. Ability to work in a team setting.
• Interpersonal skills needed to communicate successfully, individually and with groups and interact with employees at all levels within the medical center.
• Mandatory tuberculosis (TB) testing must be done annually according to MIOSHA (Michigan Occupational Safety Administration) standards.
• Mandatory Occupational Safety and Health Administration (OSHA) training must be completed annually according to the Exposure Control Plan.
• Associate's degree is required

Nice To Haves

• Preferred Bachelor degree in business or healthcare related field and Certified Healthcare Access Manager (CHAM) certification through National Association of Healthcare Access Management (NAHAM) or Certified Revenue Cycle Representative (CRCR) through Healthcare Financial Management Association (HFMA).

Responsibilities

• (60%) Evaluate and monitor employee performance on a daily basis to ensure the collection of accurate information from the patient and correct input of data. The purpose will be for the development of a quality control process to improve data integrity.
• (20%) Provide support and direction at the different access points. Provides coverage and ensures the quality of registrations.
• (20%) Facilitate and coordinate training and continuing education of admitting staff . Provide in-services and communication so all Policy and Procedures updates as needed for ambulatory admitting staff.
• Initiate and facilitate problem solving with hospital ancillary departments, physician offices, the billing department, and patients to resolve problems, inquiries and complaints.
• Monitor effectiveness of current policies and procedures and modify as needed. Participate in system-wide quality improvement initiatives/teams.
• Miscellaneous job duties as assigned per affiliate. Examples may include management of communications staff, surgical scheduling staff or volunteers.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees