Supervisor - Administrative Assistant

Who we are: BAL•Richardson, TX

About The Position

The Administrative Assistant Supervisor services to support the overall management of an Administrative Assistant team within a particular practice group or office. The Administrative Assistant Supervisor is primarily responsible for leading a team of employees. Communicates company goals, best practices, and deadlines to the team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.

Requirements

Ability to make sound judgment calls
Ability to work well with minimal supervision
Ability to catch errors and correct the work of others
Superior client service skills
Ability to prioritize
Ability to meet deadlines and goals
Able to maintain a sedentary position for up to 90% of the work day

Responsibilities

Supervise Administrative Assistants and set day-to-day operational objectives for the team
Manage mail room issues and come up with effective solutions
Ensure policies, practices and procedures are understood and followed by direct reports and clients
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
Assist management with hiring processes and trains new hires on administrative duties.
Review all approvals and filings and keep up to date on any changes that have occurred.
Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance.
Generate and shares comprehensive and detailed reports about team performance.
Verifies entered data by reviewing, correcting, deleting, or re-entering data as required for accurate output (meeting quality standards).
Resolves discrepancies by using outlined procedures or returning incomplete files to the Paralegals for resolution.
Provides quality customer service, including interacting with clients, answering client inquires, and effectively handling client concerns/complaints.
Make photocopies
Send faxes and scan documents
Retrieve and/or return files
Other duties as assigned
May coach, lead, and motivate team to meet strict deadlines.
May determine and adjust team and individual objectives.
May monitor and analyze department work to develop more efficient use of resources while maintaining a high level of accuracy.
May be responsible for establishing a positive work environment, providing career development opportunities, executing performance management, conducting feedback sessions, maintaining accountability, and establishing goals for continuous improvement.
Bring extraordinarily high personal energy to the task at hand, and create an environment that fosters passion and teamwork.
Understanding of and experience in leading change.
Provide training to new and existing staff as needed.