Supervisor - Accounts Payable

About the position

Accounts Payable Inquiry Supervisor will be responsible for working with Accounts Payable Coordinators to answer and resolve questions and issues regarding invoice statements and payments.

Responsibilities

• Supervise accounts payable customer service agents in Dallas office, providing training and constructive feedback in order to optimize team and individual strengths and results.
• Coordinate accounts payable inquiry team within a high volume, high paced environment with strict designated daily and monthly deadlines by working effectively with multiple individuals, departments and vendors in a highly tactful yet precise and professional manner.
• Exercise judgment in evaluating customer service inquiry tickets submitted for resolution.
• Organize and prioritize work using knowledge of current office technology and business methods, personal computer and mainframe applications.
• Problem solving with ability to recognize issues and deal with them directly.
• Effectively portray outstanding customer service for Energy Transfer, through courteous and effective oral and written communications skills.
• Work with Manager - Accounts Payable to oversee and complete annual 1099's.
• Perform special projects as needed and directed by Manager - Accounts Payable.
• Take lead on training new staff on Open Text, Remedy, SAP, (and other system), A/P procedures, company policies and inquiry ticketing system.
• Work closely with Manager - Accounts Payable to identify training opportunities for staff.
• Ensure that all appropriate SOX controls are 100% compliant at any point in time.
• Develop suggestions for department, process and standards improvements.

Requirements

• 8+ years Accounts Payable experience
• HS Diploma or Bachelor's degree or equivalent work experience
• 2+ years energy industry experience preferred
• Prior Supervisory experience with customer service teams
• SAP required
• PDI Financial Suite experience preferred
• Electronic Workflow experience preferred
• Concur system knowledge helpful
• Inquiry Ticketing system knowledge helpful
• Customer Service skills and knowledge
• Solid time management skills; ability to handle multiple projects, meet deadlines and function independently and efficiently in a fast paced environment
• Strong attention to detail
• Problem solving with ability to recognize issues and deal with them directly
• Personable, positive and enthusiastic attitude with capability to deal effectively with people
• Ability to communicate clearly, verbally and written
• Strong presentation and public speaking skills
• Excellent organization skills and work habits
• Sense of initiative with desire to become truly involved in the business
• Flexibility with ability to work in a team setting supporting several people
• Software Knowledge: Microsoft office applications.

Nice-to-haves

• PDI Financial Suite experience
• Electronic Workflow experience
• Concur system knowledge
• Inquiry Ticketing system knowledge