Supervisor Account Management

Blue Cross Blue Shield • Meridian, ID

270d • $71,708 - $100,391 • Remote

About The Position

Our Supervisor AM is responsible for the daily operations in the Account Management area. Supervises team members and evaluates performance metrics and standards ensuring business needs are met, including operational effectiveness and service goals. This role is slated to lead Account Specialists supporting Large, National and Major accounts. Based in Meridian, Idaho, it requires local presence in Meridian Idaho/the surrounding area. After an onsite training period, may have flexibility to work hybrid location (onsite and work-from-home).

Requirements

• State of Idaho Resident License or must obtain within 120 days of hire.
• 5+ years' relevant experience, preferably to include sales/account support, enterprise operations, healthcare, and/or health insurance.
• Previous leadership experience is ideal, but not required.

Nice To Haves

• Associate's, Bachelor's and/or other degree or industry-related certification(s) are useful.

Responsibilities

• Provides day-to-day oversight of the functional area assigned, including broker support, sales application processing, customer support, and community support.
• Designs, implements, and delivers updates to processes, service standards, systems, and procedures to meet team initiatives and support the company's strategic goals.
• Collaborates with internal and external partners to engage with market partners through the district offices.
• Designs, maintains, and produces management reports in partnership to meet operational needs.
• Develops and presents educational material to internal and/or external business partners.
• Provides input and support for changes to applicable systems and processes.
• Ensures effective workflows, maximizes system efficiencies, monitors quality performance measures, and confirms appropriate completion of work assignments.
• Provides guidance, counseling, coaching, and continuing education opportunities to staff.
• Participates in goal setting process for the unit and/or department.

Benefits

• Paid time off
• Paid holidays
• Community service and self-care days
• Medical/dental/vision/pharmacy insurance
• 401(k) matching and non-contributory plan
• Life insurance
• Short and long term disability
• Education reimbursement
• Employee assistance plan (EAP)
• Adoption assistance program
• Paid family leave program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: No Education Listed