Supervisor, Account Management

Corpay • Brentwood, TN

2d • Hybrid

About The Position

Corpay is seeking a dedicated and experienced Supervisor for our Account Management team within the NA Fuel division. In this role, you will be pivotal in ensuring the success and productivity of our Account Managers while maintaining high levels of client satisfaction and operational efficiency. You will report directly to the Director of Strategic Account Management and regularly collaborate with Strategic Account Managers.
How We Work
As a Supervisor, Account Management, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:
Assigned workspace in Brentwood, TN
Company-issued equipment
Formal, hands-on training

Requirements

• Minimum 6 years of experience in call center or customer service roles, with at least 1 year in a supervisory or leadership position
• Proven track record in account management or relationship management
• Minimum High School diploma or GED required; Bachelor’s Degree or equivalent work experience preferred.
• Proficiency in Microsoft Office Suite
• Strong leadership and team management skills with the ability to motivate and develop a high-performing team
• Excellent problem-solving and decision-making abilities
• Exceptional communication and interpersonal skills, with the ability to interact effectively with clients and internal stakeholders

Nice To Haves

• Knowledge of Salesforce or similar CRM systems is a plus

Responsibilities

• Leading and Supporting Account Managers:
• Providing leadership and guidance to a team of Account Managers, ensuring they have the resources and training needed to excel in their roles
• Conducting regular team meetings to review performance metrics, share best practices, and address any challenges
• Serving as an escalation point for complex client issues, providing resolution strategies and support
• Client Relationship Management:
• Overseeing the portfolio of accounts managed by the team, ensuring high levels of client satisfaction and retention
• Collaborating with Account Managers to develop and implement client service delivery strategies tailored to client needs and contract specifications
• Operational Excellence:
• Monitoring and managing the productivity and quality of the Account Management team, ensuring adherence to company standards and client expectations
• Analyzing team performance data to identify trends, areas for improvement, and opportunities for growth
• Developing and refine processes and procedures to enhance the efficiency and effectiveness of the Account Management function
• Training and Development:
• Providing ongoing coaching and development opportunities for Account Managers to enhance their skills and career progression
• Conducting performance evaluations and creating individualized development plans to support employee growth
• Cross Department Collaboration:
• Working closely with other departments, including Sales, Product Development, and Customer Support, to ensure seamless service delivery and support for clients
• Facilitating communication and coordination between Account Managers and other teams to address client needs and resolve issues promptly
• Innovation and Improvement:
• Acting as a change agent within the organization, identifying opportunities for process improvements and driving initiatives to enhance the client experience
• Contributing to the development and testing of new processes, products, and services that benefit the client base and improve operational efficiency

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED