Supervising Clinical Social Worker

Lyon-Martin Community Health Services•San Francisco, CA

31d•$112,750•Hybrid

About The Position

The Supervising Clinical Social Worker is responsible for supervising and overseeing all clinical social work services provided to Lyon-Martin patients. They lead, manage, and direct the provision of case management services. They are responsible for training case managers (LCSW, ASW, and peer support specialists) to be able to provide wrap-around case management activities that support the socioeconomic wellbeing of Lyon-Martin clients. Case Manager activities include assisting clients in accessing financial support programs, including general assistance (GA), guaranteed income programs, the AIDS Emergency Fund, SDI and SSDI, housing programs, food access programs like Lyon-Martin’s Community Fridge, CalFresh, Project Open Hand, and Meals on Wheels, support programs like In-Home Support Services (IHSS), obtaining replacement IDs, disability placards, and enrolling in insurance, coverage programs, prescription assistance programs, and/or linking clients to other services within or outside of Lyon-Martin, as needed. The Supervising Clinical Social Worker may also provide direct services themselves, facilitate or co-facilitate support groups, connect clients to workforce development or educational opportunities, and other programming to support the clients in improving their material realities. The Supervising Clinical Social Worker is expected to provide all patient care in a sensitive, trauma-informed, and non-judgmental manner, to maintain a high degree of professional competence and the highest possible ethical standards, and to function as part of a care-giving team. They, along with all staff at Lyon-Martin, are also expected to uphold and imbue in others a commitment to addressing racism, ableism, gender and sexual discrimination within the organization and our clinical practice.

Requirements

LCSW
At least 3 years experience in the field of clinical social work or case management
Culturally sensitive/humble and able to work with a diverse population
At least 3 years experience working with lesbian, bisexual, transgender, non-binary, gender non-conforming, and intersex clients.
Experience working with populations with varying disabilities, racial, ethnic and cultural backgrounds and economic statuses.
Experience working with clients who do sex work, those experiencing homelessness, people who have challenges with mental illness and/or are using substances, those of with a history of incarceration, people of varying ages.
Strong trauma-informed care and de-escalation skills
Excellent computing and data entry skills. Experience using Microsoft Office programs.
Integrity to handle sensitive information in a confidential manner
Strong communication (verbal, written and interpersonal) skills. Practices attentive and active listening and willingness to ask questions.
Flexible and open to change when facing new problems. Creatively strives to find solutions.
Excellent organization skills and ability to multitask and juggle multiple priorities
Outstanding ability to follow-through with tasks
Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility
Strong customer service skills. Sensitive to and patient with the interpersonal anxieties of others. Easy to approach. Spends the extra effort to put others at ease. Warm, pleasant, and gracious.
Maintains composure and professionalism, especially under stress.

Nice To Haves

Shared lived experiences with priority populations.
Experience with Epic.

Responsibilities

Develop training and on-boarding curriculum for Clinical Social Worker(s) and Peer Support Specialist(s).
Hire, on-Board, train and supervise Clinical Case Manager(s) and Peer Support Specialist(s), overseeing their work to ensure all staff have the tools and education necessary to excel in their role and patient needs are being met.
Monitor performance, coach, discipline, and, if needed, terminate Clinical Social Workers and Peer Support Specialists.
Conduct case management intake assessments, assign clients to the appropriate case manager and/or referral externally for intensive case management as needed.
Document all patient interaction in the EHR, Epic in real time. Complete all visit notes and respond to all in basket messages within the expected timeframes (same day for visit notes and urgent in basket messages; within 72 hours for routine in basket messages).
Respond to/triage mental health crisis requests same day, utilizing safety planning, and leverage external resources, such as mobile crisis, as needed.
De-escalate crisis situations in the waiting room and clinic as needed.
Lead restorative justice conversations with clients who break Community Agreements.
Create training and resource guides for case managers and participants to link to social support services.
Do Outreach and Education to community partner organizations so they know what case management services are offered at Lyon-Martin.
Develop and update policies & procedures and workflows for the program.
Monitor team quality improvement metrics including productivity, reimbursement/billing and coding, respond to grievances and incident reports involving the case management dept and create intervention plans as needed.
Plan for employee absences to ensure case management services continue being offered, providing case management services to Lyon-Martin clients as needed to cover for absence(s).
Provide weekly supervision to direct reports, providing clinical supervision for difficult cases.
Co-lead the Collaborative Care All Staff Meetings with Director of Mental Health & Associate Mental Health Director.
Lead weekly Case Management Team Meetings with all direct reports.
Attend and participate in Leadership Team Meetings, Clinic Operations Meetings, All Staff Meetings, Collaborative Care Meetings, and any applicable Subcommittee Meetings.

Benefits

Employees regularly scheduled for 16 hours or more per week are eligible for full benefits, including 100% employer paid Platinum level medical plans for both employees and their minor dependent(s), Premium dental, vision, life and acupuncture/chiropractic plans, as well as an up to 3% 403b match and access to pre-tax health, dependent care and commuter benefits, as well as professional development funds.

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