Super User Coordinator, Epic Training

PIH Health•Whittier, WA

About The Position

The Super User Coordinator, Epic Training serves as the primary liaison between super users, the Epic training team, and system analysts to ensure successful adoption and utilization of the Epic enterprise system. This role is responsible for recruiting, training, and supporting a network of super users who act as subject matter experts within their respective departments. The Coordinator will develop communication strategies, facilitate knowledge sharing, and monitor engagement to drive system proficiency and continuous improvement. Key responsibilities will include Super User Program management, training and support, communication and engagement, change readiness, and metrics and reporting. The Coordinator is responsible for assisting with administration and planning; super user engagement; and long ‐ term training coordination and leadership. This role will assist with communicating training policies and procedures across the organization, coordinating super user role analysis, determining the number needed for enterprise-wide need. Coordinating all classroom and equipment aspects of Epic ‐ led virtual training for super users. PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook , Twitter , or Instagram .

Requirements

Strong understanding of training and education workflows
Proven leadership and team management skills to handle large projects and delegate to and direct staff
Ability to prioritize work efforts and adapt in a fast-paced environment
To provide support, guidance, and mentorship to training analysts
Ability to coordinate and track training sessions
Ability to coordinate assignment and distribution of super users across the enterprise.
Capacity to manage multiple competing objectives and to clearly communicate results
Ability to lead others and to communicate the importance of training and engagement to all stakeholders
Experience with project management and marketing and communications
Strong organizational and coordination skills; ability to sequence activities logically
Ability to develop and adhere to schedules in order to meet project deadlines
Interpersonal skills to function well in administrative, management, and patient care environments
Ability to work effectively with staff that have a wide range of seniority
Excellent knowledge of English grammar and spelling for use in both verbal and written communication
Ability to use PC ‐ based word processing, spreadsheet, and presentation software

Responsibilities

Super User Program management
Training and support
Communication and engagement
Change readiness
Metrics and reporting
Assisting with administration and planning
Super user engagement
Long ‐ term training coordination and leadership
Communicating training policies and procedures across the organization
Coordinating super user role analysis
Determining the number needed for enterprise-wide need
Coordinating all classroom and equipment aspects of Epic ‐ led virtual training for super users