Summit Operation Center Operator - 2

Summit Bechtel Reserve•Glen Jean, WV

32d•Onsite

About The Position

Handle emergency calls related to security, fire, and medical incidents, dispatching appropriate responses and recording information in real time. They also manage routine reports, site inquiries, and referrals while maintaining accurate communication across teams. This role ensures critical situational awareness during daily operations and emergency events.

Requirements

Minimum age: 18+
Successfully pass competency training providing during orientation
Proficient in communications systems such as email, texting, internet, software navigation, Word, and Excel
Able to work up to 12 hour shifts.
Willing to become a registered Scouting America member (includes background screening)
Comfortable using Microsoft Teams for daily work-related communication
Ability to stand, walk, and hike, up to 2 hours daily and ability to lift/move up to 70 pounds
Complete the Annual Health and Medical Record , including height/weight guidelines

Nice To Haves

Preferred: 2+ years in related experience or SBR work experience
High emotional intelligence (such as self/social awareness and team dynamics)
Positive and cheerful attitude with a strong customer-service focus
Adaptability in a fast-paced environment with ability to learn/develop hard and soft skills
Ability to connect with individuals from diverse age groups, maturity, and backgrounds

Responsibilities

Receive, monitor, and evaluate gate operations for incoming guests, ensuring accurate documentation and verification
Direct guests to appropriate locations using maps and quality phone etiquette
Dispatch relevant and key communication, updates, and alerts to staff and guests in emergencies
Use two-way radio systems to communicate with local authorities and staff
Monitor weather with software and provide updates to property immediately
Remain calm and vigilant in stressful situations, emergencies, and weather-related emergencies
Provide and assist in level 1 operator training
Model the Scout Oath and Law in daily interactions
Maintain a clean, organized, inspected, neat, and safe work area
Perform additional duties assigned by SBR leadership
Abide by policies and procedures outlined in the SBR staff handbook