Summer Undergraduate Intern, Quality Assurance Analyst

City of New York•New York City, NY

About The Position

About the Agency: The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love. - We maintain building and resident safety and health - We create opportunities for New Yorkers through housing affordability - We engage New Yorkers to build and sustain neighborhood strength and diversity. Your Team: Housing Preservation & Development Technology (HPD Tech) is the IT division within HPD. The Office of HPD Tech leads the agency’s effort to transform HPD through technology by promoting productivity and eliminating manual processing, shrinking costs, and increasing the pace of work. HPD Tech works to improve effectiveness of business processes using core applications for flawless execution. HPD Tech empowers decision makers with access to quality (complete and accurate) information to anticipate and pro-actively react to building, neighborhood and market conditions. The Office of HPDTech is composed of 7 units: CIO (Chief Information Office), CTO (Chief Technology Office), CPO (Chief Product Office), Budget, Enterprise Architecture, Planning & Compliance, and Information Security. Your Impact: As the Quality Assurance Analyst for the Division of HPD Tech, you will play a key role in maintaining and improving the reliability, functionality, and overall quality of our systems and applications. Your Role: You will support Quality Assurance (QA) activities such as identifying issues, debugging, performing smoke tests, and documenting test cases. The Quality Assurance Intern will report directly to an assigned Senior Quality Assurance Analyst.

Requirements

Currently enrolled in an undergraduate degree program at an accredited college or university.
Ability to work independently and as part of a team.
Excellent communication and interpersonal skills.
Strong problem-solving skills, attention to detail, and a passion for quality.
Authorization to work in the United States is required for this position.
Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application.
As of June of the Program year the prospective intern must be a student matriculated in a college or be a recent college graduate (winter/spring term of the Program year).
Appointment to this title is only valid for the duration of the Program, June - August each year.

Nice To Haves

Strong understanding of software development principles and practices.
Familiarity with software QA methodologies, tools, and processes (or willingness to learn).
Experience with (or interest in learning) a variety of software testing tools.
Familiarity with Agile/Scrum development processes is a plus.
Working toward a degree in Computer Science or a related field

Responsibilities

Assist in designing, developing, and executing test plans and test cases.
Identify, record, document, and track defects through resolution.
Collaborate with cross-functional teams to ensure clear communication of requirements and standards.
Perform thorough regression testing after defects are fixed.
Communicate with developers and other testers to troubleshoot and resolve issues.
Support the Lead QA Analyst with manual testing and writing automated test scripts.
Attend daily Scrum meetings to discuss issues, progress, and potential solutions.
Look for ways to improve monitoring, detect issues earlier, and deliver better value to users.
Investigate technical issues and questions submitted by users.
Help track and maintain test documentation, including specifications, test plans, installation/operational/performance qualifications, training plans, and related materials.