Summer Student, Station Customer Service

Metrolinx

3d

About The Position

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier.
Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.
We are committed to delivering the best customer service possible and we are looking for students who are eager to learn about our organization and lend a helping hand to support this commitment. Among the benefits is the opportunity to network with fellow students and be mentored by qualified professionals.
Working from May to August, Summer Students are required throughout our operational and administrative departments.

What will I be doing?
Provide administrative support to the Office Administrator and Duty Station Managers and senior leadership
Assist with Major Track Closure planning and events
Deployment of signage throughout the Union Station Campus
Platform Assistance: Helping passengers navigate the platform safely. Assisting guests on the platform wayfinding and information. Helping with crowd control.
Customer Service: Assisting guests at the TVMs with ticket purchases and information. Assisting guests on the platform with ticket purchases and information. Providing directions, general inquiries and information about train schedules.
Special Projects as required

Requirements

• Must be enrolled full-time at a post-secondary institution and be returning to an academic institution
• Must be at least 15 years of age before starting employment
• Must be attending school full-time and returning to an academic institution.
• Note: certain positions require the wearing of Protective Footwear (i.e. Safety Boots or Shoes) to be purchased at your cost
• Strong familiarity with MS Office Suite (Outlook, Word, Excel, PowerPoint, etc.)
• Must be able to stand and walk during long periods of time
• This role may require you to work outside in all weather conditions and during peak events, such as CNE and other events
• First Aid Training will be provided

Responsibilities

• Provide administrative support to the Office Administrator and Duty Station Managers and senior leadership
• Assist with Major Track Closure planning and events
• Deployment of signage throughout the Union Station Campus
• Platform Assistance: Helping passengers navigate the platform safely. Assisting guests on the platform wayfinding and information. Helping with crowd control.
• Customer Service: Assisting guests at the TVMs with ticket purchases and information. Assisting guests on the platform with ticket purchases and information. Providing directions, general inquiries and information about train schedules.
• Special Projects as required

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees