Summer Seasonal Consumer Reservation Specialist

Penske • Reading, PA

7d

About The Position

Penske is hiring enthusiastic individuals looking to gain real-world experience
and build strong customer service skills this summer!
As a Consumer Reservations Specialist, you’ll be the friendly voice of
Penske—helping customers choose the right vehicle for their needs while
delivering an exceptional, memorable experience. You’ll use your product
knowledge, problem-solving skills, and natural sales talent to guide each
customer to the perfect solution, all while contributing to our department’s
goals.
In this role, you’ll build quick rapport with customers, using strong
communication and negotiation skills to resolve needs on the first call whenever
possible. You’ll make confident, informed recommendations that drive customer
satisfaction and sales while growing your professional skillset in a supportive,
fast-paced environment.
- Base salary plus uncapped commission.
- Must be flexible to work non-traditional hours: holidays, nights, and
weekends.
- Department Hours Monday-Friday 7AM-10PM Saturday and Sunday 7AM-9PM.

Responsibilities

• Meet and exceed monthly revenue goals.
• Handle inbound customer service and sales calls.
• Make outbound calls to rental locations and qualified leads.
• Apply supervisor coaching and meet call-quality standards.
• Navigate multiple computer programs and troubleshoot basic issues.
• Stay responsive through email and Microsoft Teams.
• Complete and pass a 4-week paid training program.
• Demonstrate strong time management and punctuality.
• Other projects and tasks as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees