Summer Program Staff - Residential Life Manager (Live-In)

CATS Academy Boston•Braintree, MA

20h•Onsite

About The Position

Stafford House Study Holiday Program (SHSH) is part of CATS Global Schools (CGS), one of the leading providers of pre-university academic courses and English language courses hosting international students aged 12-18. The program is designed to provide short-term language courses with evenly balanced academics, social activities, sports and excursions in a safe, well-managed environment. Each year, Stafford House opens ‘pop-up’ schools in multiple locations across the US and UK. These schools focus on offering an all-inclusive language and cultural experience for juniors students (ages 10-18). In addition to daily ESL classes, Study Holidays students participate in a robust activities program that allows them to practice their English through sports and other social activities on campus as well as regular excursions to popular cultural & historical attractions within the New England area. In order to ensure our students have an exciting, inspiring & safe experience, staff members will collaborate in the following areas: • Academics • Activities • Housing & Meals • Transportation • Residential Assistants (health, safety, supervision, support) The Residential Life Manager has a critical role. Your team will be the first to meet all new students when they arrive at Boston Logan airport and then check-in to camp. You will work closely with the Director of Studies, Center Director and the Student Activities Manager to ensure that each one of our students has a life changing experience throughout their summer program. The dates of employment for this role are mid-June to early August 2026. You will have supervisory responsibility over the student’s welfare and support functions including: • Student Meals • Student Housing • Night-time Supervision • Airport Transfers In order to facilitate the above activities, the Residential Life Manager’s primary responsibilities include: • Coordinating with the Catering and Facilities Teams • Ensuring that rooms are ready for turn around for newly arriving guests • Creating weekly work schedule for Residential Assistants • Coordinating with transportation partners to arrange airport transfers for students from Boston Logan airport • Training & managing a team of Residential Assistants • Overseeing the arrivals and check-in process each Sunday • Collecting and maintaining student documents (Passports, insurance, parental consent forms, etc.) • Meeting with group leaders to discuss any student residential issues that may arise • Participating in on-site student activities, in order to promote school community • Answering student emergency phone during off-hours if necessary

Requirements

Has enthusiasm, energy and a get-it-done attitude
Wants to contribute to a positive team environment
Flexible schedule; sometimes working evenings or weekends
The ability to perform residential duties at least 2 nights per week
Good interpersonal & conflict-resolution skills
Has excellent problem solving and critical thinking skills
Has a sincere desire to work with international students
Has the ability to manage multiple priorities while maintaining strict attention to details
Sensitivity to cultural differences among international students
Strong ability to stay focused in a high-paced work environment
Has the legal ability to work in the United States (we will not be offering sponsorship)

Nice To Haves

Second Language ability
Experience communicating with English learners
Previous experience in industry (ESL, Juniors Camps)
Experience living or studying abroad
Previous experience managing a small team
The ability to take on more substantial residential duties
Familiarity with the Boston/New England area

Responsibilities

Coordinating with the Catering and Facilities Teams
Ensuring that rooms are ready for turn around for newly arriving guests
Creating weekly work schedule for Residential Assistants
Coordinating with transportation partners to arrange airport transfers for students from Boston Logan airport
Training & managing a team of Residential Assistants
Overseeing the arrivals and check-in process each Sunday
Collecting and maintaining student documents (Passports, insurance, parental consent forms, etc.)
Meeting with group leaders to discuss any student residential issues that may arise
Participating in on-site student activities, in order to promote school community
Answering student emergency phone during off-hours if necessary