Summer Internship - Service Operations

Cleveland Brothers Equipment • State College, PA

73d

About The Position

Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia, and western Maryland, has an immediate opportunity for a motivated Intern - Service Operations. This internship is a unique opportunity for a career minded individual to gain firsthand experience in the service operations department. Work alongside our experienced service team to gain knowledge of multiple aspects of the operations process and support various aspects of the equipment maintenance, customer service, and operational efficiency.

Requirements

• Currently pursuing a Bachelor's degree in Business Administration, Operations Management, or related field
• MS Office proficiency: Familiarity with tools like Word, Excel, and PowerPoint
• Organizational skills: Ability to manage tasks, schedules, and data efficiently
• Strong communication abilities: Both written and verbal
• Critical thinking: Problem-solving and decision-making skills
• Self-starter: Demonstrating initiative and proactiveness
• Research and writing skills: Useful for tasks like policy development and employee communications

Responsibilities

• Collaborate with service coordinator to schedule equipment maintenance and repairs
• Address customer inquiries and concerns
• Maintain accurate records of service requests, repairs, and maintenance
• Analyze service data to identify trends, areas for improvement, and efficiency
• Collaborate with the service operations teams to identify areas for process improvement
• Prepare reports on service performance metrics

Benefits

• Advancement opportunities across 29 locations
• Job security in an essential role with a stable organization

What This Job Offers

• Career Level: Intern
• Industry: Motor Vehicle and Parts Dealers
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees