Summer Internship - Customer Experience Analytics (Vehicle Support Center)

PACCAR • Renton, WA

84d • $25 - $30

About The Position

PACCAR Parts is offering an exciting Customer Experience Analytics summer internship at its headquarters in Renton, WA. The selected candidate will assist dealer technical support in the Vehicle Support Center and learn about the Customer Experience process. Interns will get direct insight from leading industry professionals, work directly with Managers and Senior Managers, establish mentoring partnerships with leaders in Customer Experience, and acquire practical experience in a dynamic business setting.

Requirements

• Relevant coursework or prior internship experience desired
• Excellent written and verbal communication skills
• Strong organizational and project management skills
• Self-motivation and energetic personality
• Team-oriented
• Flexibility to work in a dynamic, fast-paced environment
• Ability to handle multiple priorities
• Strong PC Skills including experience with Microsoft Office Suite

Nice To Haves

• Junior or senior standing preferred

Responsibilities

• Interface with dealers and end customers to assist with business processes
• Review and analyze transactional operations to identify improvement opportunities
• Develop and update dashboards to visualize customer service data
• Analyze problems to propose data-driven business decisions
• Utilize SQL, Tableau, Snowflake and/or Python to provide business insights and automate processes
• Lead or contribute to Six Sigma projects

Benefits

• 401k with up to a 5% company match
• Sick Leave
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• Global Fortune 500 company with a wide array of growth, training, and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their field
• This position may offer relocation assistance benefits

What This Job Offers

• Career Level: Intern
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees