Summer Internship – Claims Operations

Versant Health • Albany, NY

1d

About The Position

Versant Health is one of the nation's leading administrators of managed vision care, serving over 35 million of our clients' members across the United States. Our purpose is to make healthy vision a reality for everyone by improving access to care and education in the communities we serve. Fueled by our mission to improve members' lives with easy-to-use vision solutions rooted in choice value, and care, we believe that everyone has the power to become anything they set their sights on.
The Summer Internship Development Program at Versant Health is designed to help you explore your career, learn our business, and develop as a young professional. Throughout the course of this 8-week summer internship opportunity, you will engage in professional and career development workshops, attend fireside chat series with Versant Health’s senior leaders and complete a capstone project.
See how you can make a difference with the support of strong leadership and a team environment.
Versant Health: Making Healthy Vision a Reality for Everyone
Scope and Purpose of Position:
The position will support project-based work within Claims Operations, focusing on process improvement and standardization, as well as optimizing workflows and driving efficiencies in the claims model through a structured, data driven approach. Responsibilities will include assisting with the review and enhancement of existing operational processes, helping to develop clear and consistent documentation, and contributing to the implementation of best practices for streamlined and effective claims operations.

Requirements

• Must be currently enrolled in an Undergraduate degree program
• Required school classifications: Current Juniors and Seniors only
• Required GPA: 3.0 and above
• Proficiency in using Microsoft Office (Word, PowerPoint, SharePoint, Excel)
• Experience with data analysis tools such as Microsoft Excel (including advanced functions like pivot tables and formulas) is required skills for this role.
• Effective written communication: Able to document workflows, procedures, and findings in a clear and concise manner suitable for team reference and training materials.
• Confident verbal communication: Comfortable asking questions for clarification, actively participating in team discussions, and sharing ideas in a professional manner.
• Strong organizational skills and attention to detail: Capable of managing multiple tasks, meeting deadlines, and ensuring accuracy in work within a dynamic team environment.
• Quick learner: Demonstrates the ability to rapidly understand new business processes and apply established procedures with minimal supervision.
• Analytical thinking and problem solving: Uses data-driven approaches to identify issues, analyze information, and propose effective solutions aligned with organizational goals.
• All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

Nice To Haves

• Preferred fields of study: Business Administration, Operations Management, Business Analytics
• Prior internship or coursework involving business analytics, operations process improvement, and/or process mapping/documentation is a plus.

Responsibilities

• Support the development and documentation of standardized operational procedures to enhance efficiency and consistency.
• Contribute to the implementation of best practices by collaborating with cross-functional teams to streamline claims workflows.
• Participate in evaluating and optimizing existing claims processes through data-driven recommendations and reporting to leadership.
• Assist in analyzing claims data to identify trends and opportunities for process improvements within Claims Operations.

What This Job Offers

• Career Level: Intern