Claims Operations Internship

Delta Dental of New Jersey•Parsippany-Troy Hills, NJ

1d•$22•Hybrid

About The Position

The Operations Intern will work closely with Customer Service Agents and Subject Matter Experts to inventory, audit, review, and update existing job aids and knowledge management materials (step-by-step guides, reference documents, and process documentation) used to support daily operations and Claims. This role plays an important part in maintaining and improving the company's knowledge management system, which helps ensure consistent, efficient, and high-quality service. The intern will collaborate across teams, manage multiple tasks, and apply strong communication, organization, and documentation skills. This internship is well-suited for students interested in operations, customer experience, business process improvement, technical writing, or organizational effectiveness.

Requirements

Motivated, proactive self-starter comfortable learning new tasks and working with team guidance.
Ability to manage multiple assignments and meet deadlines in a fast-paced environment.
Strong problem-solving and organizational skills with attention to detail.
Team-oriented mindset with an interest in understanding how individual tasks contribute to broader business goals.
Clear Verbal and written communication skills
Currently pursuing a bachelor’s degree in business, Communications, English, Information Management, Liberal Arts, or a related field
Ability to sit and perform extensive close keyboard and PC work, including data entry.
Ability to walk, talk, or hear.
Occasionally required to stand and reach with hands and arms.
Ability to meet deadlines and attendance standards.
This classification will be required to sign a confidentiality agreement.

Nice To Haves

Relevant coursework, academic projects, or prior internship experience are a plus, but not required
Interest in operations, customer experience, documentation, technical writing, or knowledge management is encouraged

Responsibilities

Inventory existing guidelines and knowledge management materials.
Modify or create process guides, reference documents, and knowledge management artifacts into an approved format and add version control.
Review guidelines and knowledge management artifacts with subject matter experts to ensure accuracy and update appropriately.
Create new job aids and knowledge management articles for processes that are not currently documented.
Perform all tasks necessary to ensure job aids and knowledge management materials are current.
Archive old and obsolete job aids.
Prepare updated content for the SharePoint system.
Meet Intern schedule expectations, assigned objectives, and productivity goals.
Perform tasks necessary to ensure documents and knowledge materials remain current and accurate.
Support Claims administration tasks as needed.
Perform other duties as assigned