Summer Intern

TeamLogic IT, Manchester, NH•Manchester, NH

About The Position

About TeamLogic IT TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high availability, security and flexibility for their IT infrastructure. With more than 300 locations across North America and more than 1500 technicians, thousands of businesses consider us their trusted technology advisor. We fill a void in the marketplace because we understand business and technology and are able to help our clients leverage technology to their advantage. Our philosophy is simple – we work with you the way we’d want someone to work with us. TeamLogic IT has received a number of awards and recognitions in the franchise and managed services industries and we’re proud of our reputation for exceptional customer service. Ready to join a leading MSP? Contact TeamLogic IT. Synopsis The Summer Intern's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the Summer Intern will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Summer Interns are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

Requirements

Enrolled in College or university degree program in the field of Computer Science and a Junior or senior in the program.
Exceptional written and oral communication skills.
Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
Active Directory knowledge a plus
Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
Good problem-solving skills.
Valid Driver License and ability to drive to customer locations when required.
Excellent customer service skill
Experience with desktop operating systems including Windows 10, Windows 11, and Mac OS.
Experience with server operating systems including Server 2016, Server 2019, Server 2025 is a plus.
Active Directory knowledge a plus
Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
Good problem-solving skills.
Valid Driver License and ability to drive to customer locations when required.

Responsibilities

Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
Installing and configuring hardware and software components throughout various network infrastructure devices.
Install antivirus software and ensure virus definitions are up to date.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Establishing good relationships with all departments and colleagues.
Ensuring company safety and security standards are met.