Summer Intern - Partnership Operations (Omaha, NE)

First National Bank of Omaha•Omaha, NE

7d•Onsite

About The Position

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success. Summary of the Job: The Intern role is accountable to develop core skills and working knowledge of FNBO business practices and operations through educational sessions, straightforward projects, and other duties requested by the manager. About This Role: Partnership Operations-Specific Duties may Include Credit Card Partner Training – est. 75% Support training team with rebranding initiative for training materials and LMS platform (color concepts, logo integration, visual consistency) Review training materials to identify content gaps and propose solutions to better position co-brand cards and reduce complaint trends Assist with development of short-form live action video content for partner training and recommend integration strategies for video-based learning resources Partner with Training Manager to work towards ensuring all partner training materials meet ADA compliance standards Update and organize training documentation, job aids, quick reference guides, and resource library Participate in cross-functional meetings with Partnership Operations and Training teams and contribute to special projects as assigned Home Improvement Loan Partner Annual Reviews – est. 25% Conduct Home Improvement Partner Annual Reviews, including: Review of internal reporting for performance and complaints Investigate various online resources (BBB ratings, criminal backgrounds, licenses, registrations, etc) Assess holistic review of the partner and decide whether to approve partner for another year, or escalate partner for potential termination Management of Completion Certificates

Requirements

Must be a current university student or recent graduate with pursuing a degree in Business Administration, Finance, Economics or related field
Undergraduate GPA of 3.0 or higher
Possess leadership skills
Working knowledge of Microsoft Office
Candidates must possess unrestricted work authorization and not require future sponsorship.

Responsibilities

Participate in corporate internship program activities such as educational workshops, social events, and community outreach.
Attend and participate in required internship educational sessions to develop and enhance core skills, industry knowledge, and key system and process understanding (as available)
Participate and/or lead the completion of assigned short-term projects, as requested by manager
Work with manager to develop, implement and complete a development plan, intended to identify educational opportunities in the organization aligned with interests
Support training team with rebranding initiative for training materials and LMS platform (color concepts, logo integration, visual consistency)
Review training materials to identify content gaps and propose solutions to better position co-brand cards and reduce complaint trends
Assist with development of short-form live action video content for partner training and recommend integration strategies for video-based learning resources
Partner with Training Manager to work towards ensuring all partner training materials meet ADA compliance standards
Update and organize training documentation, job aids, quick reference guides, and resource library
Participate in cross-functional meetings with Partnership Operations and Training teams and contribute to special projects as assigned
Conduct Home Improvement Partner Annual Reviews, including: Review of internal reporting for performance and complaints
Investigate various online resources (BBB ratings, criminal backgrounds, licenses, registrations, etc)
Assess holistic review of the partner and decide whether to approve partner for another year, or escalate partner for potential termination
Management of Completion Certificates