Summer Intern, IT Technical Support

NYCEDC•New York, NY

35d•$20 - $25

About The Position

Our Vision: To make New York City the global model for inclusive innovation and economic growth, fueled by the City's diverse people and businesses. Our Mission: Creating a vibrant, inclusive, and globally competitive economy for all New Yorkers. Internship Program Overview: Our 2026 Summer Internship Program is a paid 10-week internship program, scheduled to begin on June 8, 2026. Interns are expected to work full-time throughout the summer. Summer interns will join an intern class consisting of undergraduate and graduate students to work on exciting projects in one of EDC's many dynamic departments. Summer Interns will also participate in training programs, networking events, and other professional development opportunities over the course of the program. Department Overview: NYCEDC's Management Information Systems (MIS) department seeks to align information systems & technology with the goals and objectives of the organization, dispenses technical services, and contributes to the strategic direction of NYCEDC. The department does this by keeping the infrastructure and environment in-step with technology and by integrating people, processes and tools while working with internal staff and external agencies to constantly promote collaboration and improve efficiency. MIS is responsible for planning, choosing, buying and installing the company's computer and information processing operations. MIS oversees the development of corporate standards, technology architecture, technology evaluation, manage vendor relations, align IT with the business and develop management information systems. Some upcoming projects and tasks will be creating images for laptops, creating reports for ticketing system, configuring AV set up for conference room equipment, & hands on experience troubleshooting hardware.

Requirements

Preferred field(s) of study: Computer Information Systems, Computer Science, or related field
Must be enrolled in an undergraduate or graduate degree program; recent graduates are also encouraged to apply
Demonstrated enthusiasm for the mission of NYCEDC
Demonstrated written, verbal, and analytical skills
Demonstrated experience in using database and presentation tools, including Excel, PowerPoint, and Word
Detail-oriented and organized, with the ability to multi-task and manage deadlines
Ability to work in collaborative, cross-functional teams
Ability to work full-time, Monday-Friday 9AM-5PM and complete the entirety of the 10-week program

Responsibilities

Configure, install, and troubleshoot network scanners and printers
Provide support to users in all remote offices
Research various technical problems and provide solutions to end-users and departmental staff
Monitor Helpdesk calls and email messages and prioritize requests according to importance. Make sure all Helpdesk inquiries are answered in a timely fashion
Provide basic support for hardware, software, and network access
Track record of all hardware and software inventory
Learn about Networking, Vlans, Audio/Video systems, Imaging, configuring hardware and supporting software.
Build data dictionary, assist in data analysis, & support master data management.
Help with data cleansing using SQL Queries & Excel tools.
Help with building library of system & process artifacts using Word, Excel, PowerPoint, Visio, Miro, etc.