Summer Intern, Information Technology

Lifestyle CommunitiesColumbus, OH
2d

About The Position

Qualified applicants must have a passion for providing technical support and have strong customer service skills. Candidates must possess strong analytical and problem-solving skills. One must be able to work in a fast paced, dynamic work environment. Time management skills and the ability to meet deadlines is necessary. The desire and willingness to work both independently and as part of a professional team is a must, as well as the capacity to learn new systems and processes. Qualified applicants should have a professional interest in Information Technology. Previous professional experience in customer service or help desk support is welcomed.

Requirements

  • Work requires the ability to align and to embrace our Core Values: Performance, Communication, Leadership, Quality, Teamwork.
  • Work requires strong analytical and problem solving skills.
  • Work requires the ability to become proficient with internal software programs necessary.
  • Work requires the ability to become a self-starter with strong initiative to take ownership with the ability to exercise sound judgment and discretion at all time.
  • Work requires the ability to be flexible and responsive to change.
  • Work requires strong attention to detail, presentation skills and the ability to communicate both verbally and written.
  • Work requires strong multi-tasking and communication skills.
  • Work requires the ability to work in a fast-paced, team-oriented, dynamic environment.
  • Pursuing a Bachelor's degree in Computer Science or related business discipline required.
  • Proficiency with Microsoft Office, specifically Excel.

Nice To Haves

  • Previous professional experience in customer service or help desk support is welcomed.

Responsibilities

  • Assists end users with both technical and non-technical issues.
  • Develops training materials.
  • Manages and prioritizes help desk work requests.
  • Prepares computers, cellular devices, and other essential end user hardware.
  • Drives to sites for tasks and support as needed.
  • Completes other projects as assigned.
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