Summer Intern - Consumer Experience

Memorial Hermann Health System•Piney Point Village, TX

3d•Hybrid

About The Position

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary Position will provide intern with exposure to healthcare governance, organizational practices, laws and regulations related to the healthcare industry. Position may include duties in human resources, finance, healthcare laws and regulations, healthcare management and business administration. Position is responsible for completing assignments/projects as assigned by his/her preceptor throughout department and system rotations. Hybrid Intern opportunity within the Consumer Experience department, specifically supporting the CX Integration Team. Will be offered the opportunity to experience alignment round trends, CX training, and standard work development. This internship will offer you the opportunity to work directly on high- visibility initiatives that impact CX across Memorial Hermann. Looking for candidates completing their Master's, specifically within Healthcare Administration

Requirements

Education: Current student in an accredited college/institute of higher learning working on or recently completed their graduate degree.
Licenses/Certifications: (None)
Strong oral and written communication skills.
Must be detailed oriented, organized and have multi-tasking skills.
Strong computer software skills – Word processing, spreadsheets, database management and presentation.

Responsibilities

Performs a variety of entry-level administrative staff duties related to areas such as administrative regulations, policies, processes, procedures, systems, reports, surveys, and forms, while learning the fundamental of the business acumen.
Participates in analytic studies by conducting routine research, identifying samples, and assembling and compiling data in well defined areas related to administrative regulations, policies, procedures, systems, methods, reports, surveys, and forms.
Applies basic statistical and management analysis techniques or, with detailed instructions, advanced statistical and management techniques in analyzing data.
Assists in writing instructions, procedures, guides, and manuals to describe and improve administrative, technological, and operational methods and systems.
Researches problems, discrepancies, and responds to routine inquiries related to the business, technological, and operational activities of the assigned department.
Prepares reports, presentations, operational documents, and correspondence containing descriptive, analytical, and evaluative content related to business, technological, and operational activities subject to review and editing by higher-level staff members.
May perform a wide variety of paraprofessional, technical, and clerical tasks during peak workload periods or in the absence of assigned staff.
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Other duties as assigned.