Summer-Fall 2026 Co-op Intern - Business Analyst, Global Business Growth and Automation

Salesforce•Indianapolis, IN

7d•Onsite

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. POSITION TITLE: Summer-Fall 2026 Co-op intern - Business Analyst, Global Business Growth and Automation LOCATION: Indianapolis office CO-OP INTERNSHIP DATES: July - December 2026 To be eligible for this full-time role (40 hours/week), students must be enrolled in a university-sanctioned co-op program that recognizes the internship as an integral part of their curriculum, requiring no concurrent academic enrollment during the term. DEPARTMENT DESCRIPTION: As part of the Global Business Growth & Automation (GBGA) team, we are at the forefront of innovation within Salesforce. We partner with our internal product, business technology, sales, and revenue teams to deliver cutting-edge tools and platforms for Salesforce employees. We are an agent-first organization, using our own technology to augment our workforce with autonomous agents. We work deeply within the Salesforce platform to ensure that we are Customer Zero (we use our own products), making the most of the Salesforce platform by rapidly launching new features to our employee base as they are released. TEAM DESCRIPTION: Salesforce's Quote to Cash (QTC) Innovation team is seeking a motivated College Co-Op Intern to join us for a 6-month immersive experience. This is a unique opportunity to contribute to impactful projects that improve and scale our internal Quote-to-Cash operations. As part of the Global Business Strategy and Operations organization, you will play a key role in analyzing and documenting processes, gathering requirements, and supporting project execution. You will be paired with seasoned Business Analysts and mentored by leaders within the enterprise strategy space.

Requirements

Current Junior/Rising Senior pursuing a Bachelor’s Degree, graduating in Spring of 2027
Strong communication skills: verbally, written and in presentation format
Strong collaboration and teaming capabilities
Able to work independently with minimal supervision whilst producing tangible results
Relevant course work
Experience with documentation, presentation, and execution of deliverables.
Experience working effectively in a team setting (e.g., group projects, extracurricular leadership, or prior internships).
Strong analytical/problem-solving skills, excellent communication (written/verbal).
Ability to work and adapt effectively in a fast-paced, ambiguous environment.
Strong attention to detail and ability to work independently.
A curious mindset and willingness to learn from subject matter experts.

Responsibilities

Collaborate with Functional Leads and Analysts to understand the QTC processes and contribute to the delivery of incremental improvements.
Assist in the business requirements gathering exercise and documentation process, working with the Business Analysts and business subject matter experts to help translate business needs into clear deliverables.
Participate in cross-functional meetings, document key decisions, and follow up on action items to ensure project momentum.
Support the development of solutions by working with Technical Architects and Product Managers to understand how business needs are translated into system solutions.
Assist with project management activities, including tracking requirements, communicating dependencies, and providing status updates.
Develop a foundational understanding of Salesforce internal QTC systems and processes.
Contribute to the documentation and maintenance of business rules and process flows.
Support the creation of training materials for change management initiatives.
Assist with ad-hoc reporting and research activities to provide data-driven insights for the strategy team.
Participate in user acceptance testing (UAT).