Summer Conference Manager (Student Position)

Capstone on Campus Management LLC•New York, NY

78d•Onsite

About The Position

The Summer Conference Manager (SCM) is a student position that is an important part of the summer conference team. This position is responsible for managing the delivery of conference services to contracted groups and guests as arranged through the Housing Office at the Towers.

Requirements

High school diploma or GED required.
Must be currently enrolled as a full-time student at a higher education institution.
Must remain in good financial and judicial standing with The Towers and their academic institution.
Ability to read, write, and present basic information clearly.
Ability to follow instructions and resolve routine issues using common sense.
Proficiency with Microsoft Office, Google Workspace, Gmail, and Canva.
Ability to operate standard office equipment and perform basic computer tasks.
Ability to lift and move up to 35lbs.
Available to work up to 26 hours each week for the entire summer session (May 20 – August 22). Workdays and hours vary based on summer conference needs.
This position is required to be available all day for the following specific dates:
May 23: Academic Contract Move-Out Date
July 25: Annual Contract Move-Out Date
August 22: Fall Move-In Day

Responsibilities

Supervise and train a team of eight Conference Assistants.
Coordinate staffing schedules for duty, office coverage, check-ins, setup, and other conference needs.
Manage assigned conferences, including room assignments, service coordination, on-site check-in/out support, and completing post-conference summaries.
Maintain timely communication with conference coordinators, Facilities, Residence Life, and Towers staff.
Conduct quality checks of suites before conference arrivals.
Participate actively in weekly Conference Team and Towers staff meetings and provide leadership during Summer Conference Staff meetings.
Serve as a knowledgeable representative of the Towers professional team regarding conference operations and policies.
Assist with special projects such as billing reviews, procedure updates, summer assessment reports, and planning for future conference seasons.
Prepare all necessary materials for assigned conferences and ensure readiness for group arrivals.
Maintain regular communication with conference coordinators regarding needs and potential issues.
Perform guest service duties including check-ins/outs, directions, and responding to guest concerns.
Report emergency maintenance needs promptly.
Maintain accurate operational records and adhere to assigned work schedules.
Assist with end-of-summer linen inventory and other duties as assigned.