Summer 2026 UCGS Overnight Conference Assistant (Student)

American University • Washington, DC

4d • $19 • Onsite

About The Position

The Overnight Conference Assistant (OCA) reports directly to a UCGS Professional Staff member during the summer. OCA’s are primarily responsible for managing all front desk operations for residence halls, providing superb customer service to all conference groups and individuals visiting during the summer conference season (May to August), and assisting the UCGS staff with conference administration and preparation.

Requirements

• Due to the full-time nature of this position, you may not hold another on-campus position during UCGS Summer employment from May to August.
• Be available to work immediately following May final exams until mid-August unless otherwise modified by the UCGS staff or their designee.
• Maintain flexible hours to coincide with the summer conference operation that is 24/7 from May to August.
• Full attendance at mandatory in-person summer training sessions, as well as staff meetings otherwise approved in advance by the UCGS staff team or their designee.
• Must be enrolled as an AU student in Summer 2026 or Fall 2026.
• Applicants must hold a cumulative GPA of 2.00 or higher.
• Successful review of judicial records.
• Must be in good standing with the University and comply with all University and UCGS policies.
• Must live in residence halls during summer months.
• Must have lived at least 1 semester in university residence halls.
• Strong administrative and organizational skills as well as strong interpersonal and customer service skills.
• Ability to represent American University by means of a pleasant and helpful disposition, a positive attitude, and quick response.
• Must be able to position oneself at a desk for a 6 overnight hour shift from 12 - 6 am.

Nice To Haves

• Knowledge of the University and Washington, DC area preferred.

Responsibilities

• Customer Service: The Overnight Conference Assistants will provide courteous, pleasant, and efficient service to all summer guests and residents, acting as a liaison between summer guests and University Conference & Guest Services.
• Understand and perform efficient check-in and check-out procedures for conference guests and interns, including distribution of keys and check-in materials, and ensure that check-in materials are filled out accurately and completely.
• Provide campus tours for conference groups as needed.
• Organize, maintain, and keep clean the area around the front desk.
• Document and report facilities concerns in a timely manner and follow up as needed.
• Assist with general conference preparation as directed by the UCGS ProStaff.
• Write incident report forms for all serious or unusual incidents and report all emergencies, problems, and concerns to the appropriate individuals.
• Handle lockouts in an efficient manner and within prescribed policy.
• Assist in the identification of unauthorized persons who enter the residence hall by checking ID cards consistently.
• Providing the highest level of customer service to all guests on campus.
• Provide a high level of customer service to all guests of University Conference & Guest Services.
• Understand, enforce, and adhere to all relevant policies/procedures as set forth by University Conference & Guest Services, the Student Code of Conduct, and American University.
• Other duties as assigned by UCGS professional staff and Student Leadership Team.
• Encourage and maintain a community atmosphere where the rights and responsibilities of staff, residents, and guests are held in high regard.
• Encourage the development of a staff ‘team’ and actively work to address tensions/interpersonal issues of the staff as they arise.
• Ensure that summer staff members create a welcoming environment for guests and maintain standards for a high level of customer service.
• Participate in staff development activities and encourage the participation and involvement of all summer staff positions.
• Live-in staff members are expected to be available for all scheduled assignments and projects, and are expected to be accessible in person, by phone, or by e-mail to answer questions, respond to emergency situations, and to perform other administrative tasks and projects as needed.
• Attend, be on time, and present for all scheduled/assigned shifts, in-person training, staff meetings.
• Must work at least four 6-hour shifts per week and attend the 1-hour Wednesday Staff meetings from 2:30 - 3:30 pm.
• Submit a self-evaluation and attend an end of summer evaluation meeting with supervisor.
• Respond to emails from UCGS professional staff within 24 hours.

Benefits

• Housing in single occupancy is provided and is required to live in assigned on-campus residence space during the duration of employment with UCGS.
• The ability to opt in to a summer meal plan as part of compensation paid for by UCGS.
• Meals will only be available when residential dining is open/operational.
• The ability to opt in for a mini-fridge/microwave rental as part of compensation paid for by UCGS, if requested by designated deadline.
• Unlimited no cost use of residence hall laundry facilities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees