Summer 2026 UCGS Operations Lead (Student)

American University • Washington, DC

3d • $20 • Onsite

About The Position

The Student Leadership Team (SLT) acts in paraprofessional capacity in preparation for and during the summer conference season, assisting University Conference & Guest Services (UCGS) conference and event planning duties at client-facing and operational levels. The Operations Lead (OL) reports directly to the Senior Operations Manager within University Conference & Guest Services. The OL is responsible for overseeing the residence hall rooms by communicating with campus partners and Operations Assistants about guest’s arrival, as well as managing the maintenance requests by submitting 2fix tickets and tracking facilities’ requests statuses. The OL will work in conjunction with the Senior Operations Manager and the Student Leader Team to perform on-site coordination of various summer operations across campus.

Requirements

• Strong administrative and organizational skills as well as strong interpersonal and customer service skills.
• Proven excellence in managing large numbers of details and logistics with a project or event.
• Familiarity with the Microsoft Office suite (Microsoft Word, Excel, Outlook).
• Ability to represent American University by means of a pleasant and helpful disposition, a positive attitude, and quick response.
• Due to the demanding nature of this position, Summer Leadership Team members may not hold an outside job or internship during the summer operation May – August.
• Be available to work immediately following May final exams until mid-August unless otherwise modified by the UCGS staff or their designee.
• Maintain flexible hours to coincide with the summer conference operation that is 24/7 from May - August.
• Full attendance at mandatory in-person summer training sessions, as well as staff meetings otherwise approved in advance by the UCGS staff team or their designee.
• Must be enrolled as an AU student in Summer 2026 or Fall 2026.
• Applicants must hold a cumulative GPA of 2.00 or higher.
• Must be in good standing with the University and comply with all University and UCGS policies.
• Must live in residence halls during summer months.
• Live-in staff members are expected to be available for all scheduled assignments and projects, and are expected to be accessible in person, by phone, or by e-mail to answer questions, respond to emergency situations, and to perform other administrative tasks and projects as needed.
• Must have lived at least 1 semester in university residence halls.
• Must be able to regularly lift 25-50 lbs.
• Must be able to work outside in DC heat and walk around campus.
• Must be able to push moving carts, tables, and chairs between buildings across campus.

Nice To Haves

• Knowledge of the University and Washington, DC area preferred.
• Previous summer conference and/or event planning experience preferred but not required.

Responsibilities

• Residence Hall Operations: The Operations Lead will oversee all aspects of room readiness in the resident halls. Oversee the room readiness process in the residence halls by communicating with appropriate campus partners, Aramark Housekeeping. Using Star Rez, prepare spreadsheets and information for room checks to be completed by the Operations Assistants to ensure rooms are ready for guest occupancy. Follow up with Aramark Housekeeping on rooms that are not ready for check-in. Inform Senior Operations Manager of damage reported in the rooms. Create and assign room readiness tasks for the Operations Assistants by uploading Excel SharePoint with the check-in sheets to Trello.
• Facilities Management: The Operations Lead will manage all aspects of 2-fix requests from clients and staff. Monitor maintenance requests submitted by the student staff on behalf of the clients, submit 2-fix requests, track the status of work orders, and follow up with 2-fix, as necessary. Manage maintenance requests submitted by Operations Assistants during facilities rounds, submit 2-fix requests, track the status of work orders, and follow up with 2-fix, as necessary. Assist in closing the residence halls by submitting facilities issues found at the end of the summer to campus partners (housing and facilities management) to prepare residence halls for academic year.
• Venue Operations: The Operations Lead will work alongside/backstop the Operations & Scheduling Lead to manage venue inspections. Utilize space rental reports to assign Operations Assistant venue inspection tasks in Trello before and after a client’s arrival to assess damages in the space. Monitor venue inspection submissions from Operations Assistants. Inform the Senior Operations Manager of damage and the client that caused the damage. Assist Senior Operations Manager, Operations Lead, and Administrative Support Lead with operational and facilities requests as needed. Serve as an active participant in summer opening and closing procedure. Support the Operations Assistants in the execution of their duties as required. Alongside the Senior Operations Manager, oversee the workflow of the Operations Assistants Team and ensure all tasks are completed properly and efficiently. Be an active part of the Summer Leadership Team and serve as a leader within the student staff community. Understand, enforce, and adhere to all relevant policies/procedures as set forth by University Conference & Guest Services, the Student Code of Conduct, and American University. Attend all required training/meetings and respond to emails within 24 hours, as directed by UCGS professional staff. Respond to requests from Student Staff, ProStaff and clients during office hours, 8am - 7pm daily. Assist professional staff with various administrative projects. Other duties as assigned by the Senior Operations Manager and UCGS professional staff. Encourage and maintain a community atmosphere where the rights and responsibilities of staff, residents, and guests are held in high regard. Encourage the development of a staff ‘team’ and actively work to address tensions/interpersonal issues of the staff as they arise. Ensure that summer staff members create a welcoming environment for guests and maintain standards for a high level of customer service. Participate in staff development activities and encourage the participation and involvement of all summer staff positions.

Benefits

• Housing in single occupancy is provided and is required to live in assigned on-campus residence space during the duration of employment with UCGS.
• Staff are required to move into and out of summer residence assignments on designated dates assigned by AU Housing & Residence Life staff.
• The ability to opt in to a summer meal plan as part of compensation paid for by UCGS.
• Meals will only be available when residential dining is open/operational.
• UCGS will designate a deadline for the opt in summer meal plan covered by the department. Once the deadline has passed, UCGS will no longer cover summer meal plans.
• Housing and dining are considered compensation and may impact financial aid eligibility for students enrolled in summer classes.
• The ability to opt in for a mini-fridge/microwave rental as part of compensation paid for by UCGS, if requested by designated deadline.
• Delivery and pick-up dates are flexible with the start/end of conference season.
• Unlimited no cost use of residence hall laundry facilities.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees