Summer 2026 Intern - Program Oversight and Communications

Blue Cross Blue Shield of Michigan•Detroit, MI

2d•$18 - $33

About The Position

SUMMARY: This internship provides meaningful exposure to enterprise-level communications and compliance operations within Senior Health Services. The intern will collaborate with Program Oversight, Compliance, and Operational Communications teams to support accurate, timely, and compliant Medicare Advantage member communications and oversight processes. This role offers hands‑on involvement in real operational deliverables, including workflow management, quality review, regulatory readiness, TPMO oversight, and issue tracking. The intern will gain practical experience in how largescale, regulated healthcare communication and compliance systems function, while supporting initiatives that ensure alignment with CMS requirements and internal standards. JOB DESCRIPTION: Partner with Compliance, Program Oversight, and Communications teams to support operational and regulatory initiatives. Participate in discussions related to member outreach, operational issue identification, continuous improvement, and regulatory adherence. Support the intake, tracking, routing, and documentation of Medicare Advantage member communication workflows. Maintain tracking systems by updating project statuses, monitoring workflow progress, organizing supporting documentation, and assisting with oversight documentation. Assist with quality checks on communication materials to ensure clarity, accuracy, and alignment with CMS requirements and internal standards. Review and validate required regulatory elements such as disclaimers, standardized content, and notification requirements. Support audit preparation through evidence collection, documentation management, and remediation tracking. Help monitor TPMO activities and assist with related oversight documentation. Contribute to deficiency management by logging issues, tracking corrective actions, and preparing status updates. Monitor regulatory alerts and updates, assist with impact assessments, and help disseminate relevant information. Conduct research, review reference materials, and summarize regulatory or operational guidance to support decision‑making. Assist in preparing reports, dashboards, and presentations for leadership related to compliance, oversight, and communication operations. Support data entry, quality checks, and validation for compliance and oversight activities. Schedule meetings, prepare agendas, take minutes, and track action items to support operational coordination and campaign planning. Prepares and delivers presentation(s) on assigned topic(s). Attends unit, departmental, and corporate meetings as assigned. Shows learning and both personal and professional growth and understanding of responsibilities. Gains an understanding of how company and business works. Shows punctuality, professionalism, and a positive attitude when completing assignments. Manages multiple deadlines. Completes miscellaneous assignments as assigned. Uses company software applications to complete assignments. Maintains confidentiality. Responds to internal and external customer inquiries. This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

Requirements

Have status as a sophomore, junior or senior as of the end of the spring term (or be enrolled in an applicable graduate program.)
Hold a cumulative grade point average of 3.0 or better as of the most recent grading period.
Be able to work full-time during normal business hours for this summer.
Be available to begin employment mid-May.
Currently enrolled and active in any educational degree program that aligns with our various businesses.
Excellent oral and written communication skills.
Excellent working knowledge of computers and company standard software; Internet research experience strongly preferred.
Ability to proofread documents for spelling, grammar and punctuation.
Ability to perform necessary mathematical computations.
Ability to comprehend consequences of various situations and make appropriate individuals aware of same for decision making.
Ability to exchange information clearly and concisely and to present ideas, report facts and other information.
Ability to establish workflows, manage multiple projects and meet necessary deadlines while maintaining composure during stressful situations occurring as a result of workloads and/or deadlines.
Ability to maintain confidentiality.

Nice To Haves

Previous work experience preferred.

Responsibilities

Partner with Compliance, Program Oversight, and Communications teams to support operational and regulatory initiatives.
Participate in discussions related to member outreach, operational issue identification, continuous improvement, and regulatory adherence.
Support the intake, tracking, routing, and documentation of Medicare Advantage member communication workflows.
Maintain tracking systems by updating project statuses, monitoring workflow progress, organizing supporting documentation, and assisting with oversight documentation.
Assist with quality checks on communication materials to ensure clarity, accuracy, and alignment with CMS requirements and internal standards.
Review and validate required regulatory elements such as disclaimers, standardized content, and notification requirements.
Support audit preparation through evidence collection, documentation management, and remediation tracking.
Help monitor TPMO activities and assist with related oversight documentation.
Contribute to deficiency management by logging issues, tracking corrective actions, and preparing status updates.
Monitor regulatory alerts and updates, assist with impact assessments, and help disseminate relevant information.
Conduct research, review reference materials, and summarize regulatory or operational guidance to support decision‑making.
Assist in preparing reports, dashboards, and presentations for leadership related to compliance, oversight, and communication operations.
Support data entry, quality checks, and validation for compliance and oversight activities.
Schedule meetings, prepare agendas, take minutes, and track action items to support operational coordination and campaign planning.
Prepares and delivers presentation(s) on assigned topic(s).
Attends unit, departmental, and corporate meetings as assigned.
Shows learning and both personal and professional growth and understanding of responsibilities.
Gains an understanding of how company and business works.
Shows punctuality, professionalism, and a positive attitude when completing assignments.
Manages multiple deadlines.
Completes miscellaneous assignments as assigned.
Uses company software applications to complete assignments.
Maintains confidentiality.
Responds to internal and external customer inquiries.