Summer 2026 Customer Experience Undergraduate Intern

Highmark Health

81d

About The Position

This internship offers a dynamic opportunity to contribute to enhancing our customer experience through both data-driven insights and digital design projects. The program will provide hands-on training and experience in the business line, expose the various career opportunities in the business line and related areas, and prepare participants for positions in the business. Typical responsibilities include providing services to the day-to-day operating objectives of the assigned area, participating in projects and programs appropriate to the needs of the assigned area, conducting research and reporting including recommendations or proposals for action.

Requirements

• Full or part-time enrollment in an accredited college or university baccalaureate program.

Nice To Haves

• Graduation date: 2028
• Relevant Coursework: Studies in Customer Experience, Marketing Analytics, or Web Design.
• Experience with data analysis or survey platforms.
• Basic HTML/CSS knowledge and interest in digital content.
• Proven ability to draft clear, customer-focused digital content.
• Proactive mindset with strong problem-solving and organizational skills.
• Curiosity about AI tools for data analysis or digital optimization.

Responsibilities

• Support member survey reporting and develop and test customer feedback surveys.
• Assist with data visualization and analysis.
• Contribute to website updates using basic HTML.
• Draft customer email communications.
• Collaborate on digital content initiatives.
• Conduct research on CX best practices and prepare summaries of project findings and recommendations.
• Communicate effectively while interacting directly with colleagues and clientele.
• Provide entry-level professional services under supervision.
• Participate in the planning and implementation of unit projects and initiatives.
• Undertake related studies or enrichment programs as appropriate.
• Perform miscellaneous job-related duties as assigned.

What This Job Offers

• Career Level: Intern
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees