Suite Attendant|Part-time| Iowa Cubs

Oak View Group•Des Moines, IA

2d•$14

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. Position Summary The Suite Attendant is responsible for set-up, maintaining, execution and tear down of advanced and event-day food and beverage services, including bartender service if required, for Principal Park suites. The employee is responsible to oversee their assigned suites or other private event location(s) during events. Employees must provide excellent guest service and maintain excellent attendance. Availability to work a regular event-based schedule (Icubs schedule), including days, nights, weekends and holidays is required This role pays an hourly rate of $14.00 and is tip eligible (per CBA). Benefits as per the union agreement. This position will remain open until June 5, 2026.

Requirements

Age 18 or older.
High school diploma or equivalent preferred.
One or more years’ experience as a server or in the food service industry.
Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages)
Professional interpersonal communication skills with co-workers, guests and managers.
Requires strict confidentiality with regard to private company information including event guests, event contracts and suite owners
Detail oriented, organized, and ability to multi-task & prioritize in a fast-paced environment.
Ability to be self-directed while working in a team-oriented environment.
Ability to work a flexible schedule including days, nights, weekends and holidays based on the Iowa Cubs Baseball schedule (March-September)

Responsibilities

Demonstrate ability to meet the company standard for excellent in the areas of guest service –
Assists the Premium Services Manager as required in preparation for the event; including stocking Suite and Bar products; following opening and closing procedures; maintaining the cleanliness and organization of the Suite Pantry and Bars and other storage areas; along with other assigned tasks.
Maintains current “tickets” for designated Suites as orders are placed. Presents accurate final checks to the guest. Ability to accurately report client order and appropriately add tax & service charge.
Responsible for serving meals to guests or replenishing food for buffet service. - Checks all food & beverage delivered to clients for accuracy and quality.
Ability to read and comprehend complex documents, including Banquet Event Orders (BEOs) for the purpose of setting up guest events with proper linen, dishware, glassware, flatware; and executing service as stated on the contracted event menu & event timeline.
Serve beverages, including alcoholic beverages, responsibly to guests. Accurately accounting for all alcohol served with a proper transaction. Ensure proper guest identification / age in accordance with local/state/federal regulations ensuring no sale to minors. Communicates “last call” in designated suites. Reports cut-off needs as required.
Serve alcoholic beverage following all proper procedures for server alcoholic drinks including state/federal regulations pertaining to the distribution of alcohol.
Must check guest’s ID in accordance with state/federal regulations to verify minimum age requirement for purchase of alcoholic beverages.
Must community a cut-off to a guest as necessary.
Bartenders are expected to de-escalate intoxicated guest situations. If a guest becomes confrontational, belligerent, or uses extreme profanity, the bartender may contact management or security as necessary.
Maintains positive and productive daily interactions with co-workers. Meets the company uniform standards as well as maintaining a well-groomed appearance. - Report any escalated safety, service, health, guest intoxication concerns to management immediately.
Carefully and respectfully listening and responding to customer requests and concerns. Communicating with management as required. - Refilling salt, pepper, sugar, cream, condiments and napkins, as needed. Bus suites throughout the event.
Clean & polish equipment used for buffet set-up. Lock-up refrigerators / liquor cabinets at end of shift.
Replace tableware and linens as required during event or for room turnover. - Maintains a clean & organized work space in accordance with standard operating procedures for sanitization, health & safety standards.
Ability to bartend as directed.