Sugarloaf Ticket Checker

Boyne Resorts•Carrabassett Valley, ME

10d•Onsite

About The Position

Do you enjoy providing excellent guest service in an outdoor setting? Come join our team! Sugarloaf is currently hiring Ticket Checkers for our current winter season. Ticket Checkers work with our resort’s Guest Services team to greet guests as they arrive at the mountain, assist guests with questions and directions as they navigate our space, and provide on-mountain troubleshooting assistance with our RFID lift ticket gates. This role spends a full shift outdoors on the mountain or in the base areas. The ideal candidate for this position will be flexible with scheduling and assignments, enjoy being outside in a mountain environment, enjoy talking with people and will also have previous experience in a guest service role.

Requirements

at least 18 years old and have a high school degree or degree equivalent
outgoing and enjoy talking with people
a quick thinker and creative problem solver
a team player that is able to work independently as needed
able to work in an outdoor setting in a variety of weather conditions

Responsibilities

Monitor the RFID system while greeting guests
Troubleshoot ticketing issues and communicate unsolvable issues with supervisors
Become familiar with the resort's trails and events.
Advise and assist guests as needed in a courteous manner
Develop a comprehensive knowledge of Sugarloaf’s policies, products, and events, including the variety of pricing rates, discounts, and special promotional days, and be able to effectively relay this information to guests

Benefits

Free lift pass for skiing and/or riding
Discounts at resort F&B and retail locations
Discounted ski/snowboard lessons and rentals
Access to Nordic trails and discounted equipment rentals at our Outdoor Center location
Discounted passes at other Boyne and partner resorts

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