Blue Horizon Success Manager

BlueCross BlueShield of Tennessee • Chattanooga, TN

3d

About The Position

We’re seeking a Student Success Manager who combines exceptional emotional intelligence with relentless organizational skills and a deep sense of ownership for outcomes. In this role, you’ll be the cornerstone of BlueHorizon’s mission—ensuring every student has the resources and support to complete an accelerated associate’s degree in health sciences and build a foundation for long-term career success. You’ll maintain close, proactive relationships with up to 100 students and their instructors, tracking progress, identifying challenges, and connecting students to solutions. Weekly engagement with both students and faculty will give you visibility into performance and allow you to intervene early when obstacles arise. Success in this position will be measured by student retention, on-time graduation, and satisfaction with the program. If you thrive on building relationships across lines of difference, solving complex problems, and driving measurable impact, this is your opportunity to make a transformative difference.

Requirements

• Bachelor’s Degree required
• 4 years - Experience working with students during high school and/or college required.
• 1 year – Leadership experience required.
• Strong interpersonal skills and ability to cultivate relationships with all internal/external stakeholders, promoting diversity of perspectives, ideas and cultures.
• High emotional intelligence with an ability to relate to and build relationships with people with different personalities
• Dogged in their pursuit of finding answers for students who may have myriad challenges
• Highly organized to keep track of up to 100 students annually and corresponding college and community level supports
• Knowledge about barriers and challenges related to post-secondary degree attainment
• Capacity to solve problems and manage multiple assignments with critical deadlines
• Attention to detail, exceptional documentation abilities, and organizational skills

Responsibilities

• Manage a 12-month program serving up to 100 students annually who are pursuing an associate degree in Health Sciences while participating in BCBST Customer Service Training. Ensure students have the resources and support needed to balance academic and professional responsibilities and successfully transition into full-time Customer Service Representative roles.
• Provide guidance during the BlueCross onboarding process and maintain weekly contact with each student to monitor attendance, academic progress, and challenges. Follow up to ensure students access necessary resources and stay on track toward program completion.
• Create opportunities to build community among the student cohort fostering a sense of belonging where the students feel connected and supported by their peers.
• Collaborate weekly with college instructors to track student performance and intervene when needed. Maintain visibility into student progress and provide coaching to support degree completion and workplace readiness.
• Design and manage mentoring and coaching opportunities that foster personal and professional growth. Lead initiatives focused on career readiness and leadership development to support students’ successful transition from college to full-time roles at BlueCross.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees