Success Manager - Texas/Dallas

AMIRA LEARNING INC

2h•Remote

About The Position

Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. As a leader in third-generation edtech, Amira listens to students read out loud, assesses mastery, helps teachers supplement instruction, and delivers 1:1 tutoring. The platform is validated by independent university and SEA efficacy research, proving to achieve gains surpassing 1:1 human tutoring, consistently delivering effect sizes over 0.4. Rooted in over thirty years of research, Amira is the first, foremost, and only proven Intelligent Assistant for teachers and AI Reading Tutor for students. The platform serves as a school district’s Intelligent Growth Engine, driving instructional coherence by unifying assessment, instruction, and tutoring around the chosen curriculum. Unlike any other edtech tool, Amira continuously identifies each student’s skill gaps and collaborates with teachers to build lesson plans aligned with district curricula, pulling directly from the district’s high-quality instructional materials. Teachers can finally differentiate instruction with evidence and ease, and students get the 1:1 practice they specifically need, whether they are excelling or working below grade level. Trusted by more than 2,000 districts and working in partnership with twelve state education agencies, Amira is helping 3.5 million students worldwide become motivated and masterful readers. The company is seeking a Success Manager with practical experience partnering with customers in K-12 education. This includes building relationships with district leadership, onboarding new customers, and engaging in data-driven conversations regarding literacy intervention. This is an individual contributor, customer-facing position.

Requirements

Bachelor’s degree, and/or relevant experience.
2+ years of customer success experience - preferably in the Education SaaS industry.
Experience implementing software solutions, preferably in the Education SaaS industry.
Proven track record of high (90%+) renewals rate and achievement of expansion goals and targets.
Great interpersonal, written and oral communication skills.
50% travel associated with this role.

Nice To Haves

Experience in education administration and/or a start-up organization.
Skilled relationship builder and problem-solver.
Highly organized and efficient, demonstrating excellent prioritization skills.
Detail-oriented manager of projects, initiatives, and/or teams.
Relentless work ethic, obsessing over achieving excellent results.
Operate in a highly efficient manner by multitasking in a fast-paced, goal-oriented environment.
Demonstrate a flexible and “team first” attitude.
Passion for literacy and equity in education.
Understand curriculum and software procurement in education.
Ability to work with a diverse range of co-workers and customers.
Strong grounding in Reading Assessment, Science of Reading research, and data-driven instruction.

Responsibilities

Build strong relationships keyed to trust and a sense of mutual mission, spending about half your time (virtually or face-to-face) in district offices, schools, and/or classrooms, interfacing with instructional and school system leaders.
Communicate with educators about their adoption trends and sentiment, and mine opportunities for deeper engagement, influencing customers to act as Amira advocates and achieve 90%+ annual district renewals.
Onboard partners so schools and classrooms launch Amira with success.
Create measures of success and keep a pulse on the health of at least 25 school district accounts.
Provide insights to customers using data to drive Amira usage and implementation practices with fidelity, leading to impact (e.g. student growth).
Know Amira’s product inside and out, providing technical advice or training.
Distill reasons why the product is working well and why it is failing to deliver value, conveying this information back to R&D in an actionable form, and working to find the right compromises between engineering and service implementation time/cost and customer value.
Be very comfortable with data in the education space, communicating in novel and compelling ways about adoption trends and sentiment, finding ways to passionately convey the value proposition when examining a district’s utilization and reading growth data.
Proactively mine for concerns or issues experienced by customers, getting ahead of these problems whenever possible by tracking early-warning signs throughout the customer lifecycle and mitigating creatively and relentlessly.
Snap quickly into crisis management mode when necessary.