Success Coach - FT - Palmetto Warrior Connection

Goodwill Industries of Upstate/Midlands South Carolina•North Charleston, SC

About The Position

Founded in 2014, Palmetto Warrior Connection is a workforce development agency, servicing veterans, spouses, & dependents throughout the state of South Carolina. Success Coach ensures that all internal and external program participants are assessed, receive employability skills training, monitoring, evaluations, and services from Palmetto Goodwill, strategic partners, and other community resources consistent with the mission, identified outcomes, and individualized plans that outline a move toward retention of employment, career growth, financial wellness, training opportunities and providing follow-up.

Requirements

Enthusiasm for the mission of the organization.
Veteran-focused, caring with a strong desire to help those in need, dedicated to supporting the unique needs of veterans and their eligible family members, and are willing to go the extra mile for their clients.
Superior customer service skills, the ability to handle competing priorities effectively, the ability to provide positive reinforcement to a wide variety of customers with varying skill levels, and creativity.
Read and interpret military or veteran eligibility records—such as DD214 and other qualifying documentation, safety rules, operating and maintenance instructions, and procedure manuals.
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Write routine reports and correspondence.
Speak effectively before groups.
Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Multi-task effectively, and deal with frequent changes, delays, or unexpected events; be flexible and/or adaptable as work requirements change.
Meet deadlines and work autonomously.
Thrive in a dynamic, fast-moving environment.
Work effectively in a team-based environment.
Proficient writing skills, with a focus on correct style, grammar, and content.
Strong time management skills and project management skills, focusing on handling multiple participants' needs simultaneously.
Strong written, verbal, and interpersonal communication skills.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Great attention to detail and accuracy.
Excellent organizational, writing, and presentation skills.
A valid driver's license and automobile insurance acceptable to Goodwill's liability insurance carrier.
Bachelor’s degree in Human Services or related field preferred. A combination of education and experience will be considered, with at least three years of related work experience.

Nice To Haves

Prior experience working with veterans and/or military family members.
Prior military service or close connection to military population.
Understanding of job markets, essential skill sets for various jobs, employer needs, and employee training and development.

Responsibilities

Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and Excellence. (I-CARE Values)
Provides amazing customer experiences to all internal and external customers. (ACE Values)
Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
Provides walk-in assistance, case management and various levels of virtual or in-person assistance to all program participants while ensuring that all programmatic metrics are being met.
Maintains accurate and timely documentation of all services provided and other related paperwork, including contact, activity, and progress while maintaining confidentiality.
Conducts employment needs assessments with individual program participants to provide desired/required assistance during the job search process. Assistance includes but is not limited to completion and review of job applications, networking with prospective employers, conducting mock interviews, and creating,reviewing and editing resumes.
Effectively develops a positive empowering relationship with participants through coaching, motivating and educating.
Has a working knowledge of current labor market data and helps participants understand what types of careers are in demand. Maintains a current job listing/database and provides appropriate job leads.
Completes employment and financial plan that clearly defines participant’s employment and financial goals; gathers input from participants and outlines what steps are required to meet established goals.
Provides positive reinforcement for desired behavior and promotes social integration, worker socialization, proper communication skills, and positive work attitudes with participants
Provides follow-up contacts to job seekers to determine job placement information, ensuring continued employment and sustainability of participants; schedules matrix assessments and follow-ups as required.
Develops rapid response action plans to assist participants who experience job losses in finding new employment.
Documents all client contact. Enters all client information and progress daily into the appropriate databases, maintains accurate case notes, records program activities, and conducts case coordination and follow-up as required.
Provides professional and confidential support to individuals from diverse backgrounds ensuring an inclusiveand respectful environment for all participants.
Works collaboratively with community agencies, organizations, departments and programs to achieve common goals.
Multitasks several assignments at once and prioritize effectively to meet goals and deadlines.
Establishes and maintains relationships with community partners and employers who assist with training, education, employment, and supportive services.
Participates in community outreach and community events. Is knowledgeable about local community resources and programs, and offers essential referrals to agencies that support the ongoing development of participants.
Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.
Performs other job-related tasks and duties as assigned.