Subway Operations Manager - Transit Division - SF Municipal Transportation Agency (9174)

City and County of San Francisco•San Francisco, CA

12d

About The Position

Under direction of the Senior Operations Manager of Transit Services, the Subway Operations Manager is responsible for planning, monitoring, and supervising the day to day management of service through direct oversight of Subway Operations. The Subway Operations Manager will develop, implement, and maintain policies, Standard Operating Procedures (SOP). They will administratively monitor, practice, and control, in order to obtain smooth and effective operation of Subway Operations, and will coordinate the work activities of the Subway Operations staff and training staff between shift changes to prevent delays in required actions and/or to improve programs or services. Additional responsibilities include receiving and analyzing division and Agency reports; managing Subway Operations overtime, preparing monthly and annual report; directing the gathering and analysis of information necessary to document and evaluate processes; identifying, recommending, and implementing alternative approaches, improvements, or changes; negotiating and resolving difficult and complex issues and problems within Transit Operations; leading the implementation of division and Agency goals, objectives, policies, and priorities at Subway Operations; and serving as Subway Operations liaison for both internal and external stakeholders.

Requirements

Bachelor’s degree from an accredited college or university.
Five (5) years of experience in transportation-related operations and/or service management such as directing and coordinating public transportation services, transit workforce planning, and/or transit scheduling of which three (3) years must be at the professional or management level supervising staff. Professional-level experience consists of interpreting laws and regulations, and/or exercising independent judgment in the application of defined principles, practices, and regulations
A valid Class C, unrestricted driver license.
Additional years of transportation-related operations and/or service management experience may be substituted for the required education in Minimum Qualifications on a year-for-year basis. One year (2000 hours) of qualifying experience will be considered equivalent to thirty (30) semester units/forty-five (45) quarter units.

Nice To Haves

Knowledge of federal, state and local legislation and regulations pertaining to transit service Subway Operations
Knowledge and experience in train operations in non-exclusive right of way and within a subway environment
Strong verbal and written communications skills with ability to produce (written and statistical) reports and presentations and to present effectively to senior and executive management.
Knowledge and experience in bus operations
Ability to effectively mentor staff
Experience in staff development and training
Understanding of all aspects of safety related to transit operations, service planning and coordination, service scheduling including workforce coordination.
Ability and flexibility to work in a time-sensitive operations environment to respond quickly and effectively to unanticipated events and emergencies and to provide guidance to subordinates in crisis situations
Strong leadership skills including fostering a team environment by ensuring to maintain clear lines of responsibility and accountability
Ability to gain appropriate level of knowledge and skill to operate computer systems and programs necessary to perform duties
Demonstrable skills and superior knowledge in working with office programs and software, such as Microsoft Word, Excel, Access and Outlook.
Experience managing staff in cultural/community engagement, racial equity, transportation equity, inclusion, workforce/professional development, training, outreach, or mass transit services.

Responsibilities

Provides oversight of the overall transit operations at Transit Services in accordance with established policies and directives when the Senior Operations Manager is not on duty.
Provides direction and supervision of the transportation operations within Subway Operations.
Monitors and evaluates the effectiveness and efficiency of the service delivery system and recommends areas of improvement.
Manages Subway Operations Supervisors and works with them on leadership skills and accountability.
Develops, implements, and maintains policies, Standard Operating Procedures, administrative procedures, monitoring practices and controls.
Prepares monthly and annual reports on data collected at Subway Operations.
Coordinates between Transit Division and all other SFMTA work units to support effective customer service by way of SFMTA's multi modal transportation.
Represents the Senior Operations Manager at meetings when necessary.
Performs other duties as assigned.