Subscription Operations Specialist

Bloomerang

17h•$48,000 - $65,000•Remote

About The Position

At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year. We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us! As a Subscription Operations Specialist you will serve as a liaison between the company and the customer regarding all things renewals, downgrades and cancellations. You are comfortable having tough conversations and negotiating at times the customer’s subscription contract. You are an expert in product knowledge, billing and the proper timing of the subscription. There will also be a need to collaborate with different teams within the organization including customer support and sales. You will be able to complete account requests in the billing system.

Requirements

1‐3 years’ experience working in Collections, Billing or in a Customer Support role
Strong negotiation skills to manage contract renewals and negotiations with existing customers
Strong analytical, organizational, and detail-oriented skills are a must.
Adaptability and ability to multitask in a dynamic environment.
Excellent communication skills, with the ability to provide and receive feedback.
A positive attitude and a passion for contributing to causes that support non-profit organizations.
Ability to actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang's mission.

Nice To Haves

Intermediate to Advanced Excel skills including pivot tables, VLOOKUP and data visualizations
Experience with subscription billing platforms

Responsibilities

Develop a comprehensive understanding of the sales process, from contract initiation to billing and renewal options.
Be part of the team that becomes the subject matter expert on all things downgrades, cancellations and renewals and process them in the billing system
Be able to understand the mechanics of new accounts and upgrades to assist the team during high influx and financial close periods
Become an expert on product catalog and bundled offerings to facilitate optimal outcomes in renewal and other contract discussions
Work closely with customers (via phone and email) to understand their business needs and adjust their contracts as necessary
Investigate and resolve subscription discrepancies by working closely with customers and internal stakeholders.
Identify process improvements and explore automation opportunities to streamline operations.

Benefits

Health + Wellness
You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.
Time Off
You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more!
401k
You'll receive a 401k match to help invest in your future.
Equipment
Everything you need to be successful, shipped right to your door. You got this. We got you.
Compensation
The salary range for this position is $48,000 - $65,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws