Subscription Renewal Manager

ASTM International

About The Position

Responsible for the annual renewal of Compass subscription accounts that are not managed by ASTM Account Managers. The Subscription Renewal Manager will be responsible for providing timely renewal information to clients ahead of the end date of their Compass subscription. Information to be provided includes subscription usage details, denied content reports, content analysis, and other reports upon request. In addition to renewing annual subscriptions, the position will provide information on value added services and content to account base.

Requirements

Bachelor’s Degree preferred
A demonstrated track record of extraordinary performance and commitment in sales or customer service role
Excellent professional image
Demonstrated ability in B2B sales training and/or customer service at the Executive or Director level of organizations of all sizes – including Fortune 500 companies
Excellent written and oral communication skills
Strong ability to deliver PowerPoint, virtual and live demo presentations to groups of all sizes
Good analytical and problem-solving skills
Experience maintaining strong, long-term customer relationships with significant add-on/repeat business
Self-starter -- demonstrated ability to work productively with minimal supervision
Demonstrated experience with CRM systems and issues
Experience with business systems such as Oracle

Responsibilities

Renewal of existing Compass licenses
Evaluate usage data in managed accounts
Provide timely renewal details ahead of subscription end date
Identifying cross-sell opportunities
Provide customer feedback to Sales, Product Management, IT and Development teams to assist in the development of existing and new electronic services
Respond to any client queries relating to content or use of the applications
Act as a liaison between the clients and ASTM International
Assist Sales Management with all other related duties as assigned.