Subscriber Management Team (SMT)

3 Reasons Consulting•Charleston, SC

About The Position

The Subscriber Management Team (SMT) supports Defensive Cyber Operations by serving as the primary point of contact for Defense Health Agency subscribers. This role focuses on account management, compliance tracking, documentation management, and customer coordination in support of enterprise cybersecurity operations protecting Department of Defense (DoD) information systems. The SMT gathers, organizes, tracks, and maintains subscriber and tool-related information to ensure timely documentation, compliance reporting, and operational readiness. This position requires strong organizational skills, attention to detail, and the ability to communicate effectively with both technical and non-technical stakeholders across multiple organizations.

Requirements

Experience in an operational cybersecurity, managed security services, or similar information technology environment
Experience using the Military Health System Help Desk ServiceNow ticketing system
Experience using Microsoft Teams
Experience with Jira and Confluence
Experience working with Microsoft SharePoint
Basic understanding of network hardware, protocols, and enterprise network operations
Familiarity with Internet Protocol (IP) address management, network assignment, and subnetting
Ability to navigate security monitoring tools and interfaces such as Splunk or Trellix ePolicy Orchestrator
Experience managing documentation workflows and compliance submissions
Project management experience
High attention to detail with a proactive, self-motivated work approach
Bachelor’s degree in a relevant technical discipline or a minimum of three (3) years of equivalent work experience
Must possess a Department of Defense (DoD) 8570 Information Assurance Management (IAM) Level I certification

Nice To Haves

Ability to work effectively in a dynamic, team-oriented environment and adapt to changing priorities
Experience identifying deficiencies and obstacles to achieving organizational objectives
Experience with asset management and tracking
Strong verbal and written communication skills
Ability to explain technical concepts to audiences with varying levels of technical understanding
Logical and analytical problem-solving abilities
Ability to work independently with minimal supervision
Strong understanding of common enterprise information technology environments
Knowledge of network security procedures, best practices, and implementation concepts
Proficiency with desktop productivity tools including Adobe Acrobat, Microsoft Excel, and Microsoft Word

Responsibilities

Serve as the central point of contact for subscribers regarding computer network defense tool accounts and access requests
Manage and track system access requests, documentation submissions, and compliance artifacts
Coordinate with subscriber organizations to ensure timely and accurate completion of required documentation
Monitor compliance status and provide updates and reports to leadership as required
Track, review, update, and submit documentation in accordance with established processes and timelines
Maintain and administer Standard Operating Procedures (SOPs) and supporting documentation
Support monitoring tools and interfaces to validate account status and compliance
Deliver responsive and professional customer support to internal and external stakeholders
Manage and prioritize multiple tasks to meet short-suspense deadlines
Support process improvement initiatives, project coordination, and sustainment activities