Bilingual - Subrogation Research and Creation Specialist
About The Position
At Machinify, we’re constantly reimagining what’s possible in our industry—creating disruptively simple, powerfully clear ways to maximize our clients’ financial outcomes today and drive down healthcare costs tomorrow. As part of the Data Mining Group, the Research and Creation Team Specialist (RCT) is an integral part of a dynamic team, supporting and facilitating the recovery of healthcare payments. RCT Specialists handle inbound calls, initiating new files, and identifying potential Subrogation claims. This role requires strong communication, analytical thinking, and attention to detail to ensure accurate file setup, effective documentation, and early recognition of recovery potential.
Requirements
- High School diploma, GED, or equivalent combination of education and experience in the health insurance, legal, property and casualty or related fields is preferred.
- Professional communication skills, fluent in Spanish and English
- Strong analytical skills, attention to detail and ability to adapt to new tasks
- Strong organizational skills
- Excellent written and verbal communication skills
- Word and Excel proficiency required
Responsibilities
- Answer inbound ACD call line and provide prompt, professional customer service to members and insurance companies.
- Create new claim files with accurate and complete information.
- Regularly accesses client systems to gather information used to create inventory.
- Uses multiple computer systems to review claim data and work efficiently.
Benefits
- PTO, Paid Holidays, and Volunteer Days
- Eligibility for health, vision and dental coverage, 401(k) plan participation with company match, and flexible spending accounts
- Tuition Reimbursement
- Eligibility for company-paid benefits including life insurance, short-term disability, and parental leave.
- Remote and hybrid work options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
