STV Program Manager

Community Solutions for Children, Families and Individuals • Morgan Hill, CA

3d • $90,000 - $98,000

About The Position

Under the direction of the Program Director, the Program Manager is responsible for the day-to-day operations of assigned programs and the direct supervision of designated staff. The Program Manager ensures the delivery of high-quality, trauma-informed, survivor-centered, culturally responsive services that align with Agency and Program goals, established practices, contract requirements, applicable County, State, and Federal laws and regulations, and Agency policies and procedures. Services are provided throughout Santa Clara and San Benito Counties.
The Ideal Candidate Will Possess the Following Qualifications and Knowledge: Did you know that research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications? Please understand that no one ever meets 100% of the capabilities. If much of this describes you, we encourage you to apply. This might be the right next role for you if you have:

Requirements

• Bachelor’s degree or equivalent or four (4) years of direct client work experience in a related human services field (intimate partner abuse, sexual assault, human trafficking, housing, legal advocacy, mental health, substance use etc.).
• Demonstrated leadership and management experience grounded in equity, cultural responsiveness, and trauma-informed practices.
• Experience operating an effective program that meets contract requirements while upholding survivor-centered, empowerment-based approaches.
• Demonstrated ability to work collaboratively in a team environment that values Hope, Kindness, Equity, Belonging, and Collaboration.
• Strong knowledge of empowerment, advocacy, and support techniques for survivors of gender-based violence, individuals dealing with mental health and/or substance abuse challenges, and individuals or families experiencing homelessness.
• For IPA/SA/HT team, must possess solid understanding of root causes of gender-based violence, dynamics of power and control, the impact of trauma, and barriers experienced by marginalized survivors.
• Commitment to DEIB principles, including awareness of how race, gender identity, language access, immigration status, disability, and socio-economic inequities impact survivor experiences and service access.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Possess a valid California driver’s license, current car insurance and a good driving record as documented by a DMV report and consistent with the Agency’s liability insurance requirements.
• Requires an automobile to perform routine job duties.
• Please note that Community Solutions has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and clients. As a condition of employment, Community Solutions employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.
• Candidates for this position must be legally authorized to work directly as an employee for any employer in the United States without visa sponsorship.

Nice To Haves

• Master’s degree.
• For Courts and Community Referred Services (CCRS) Division, CAADC certification and four (4) years direct client work experience in a related field.
• For Solutions to Violence Division, must have 80 hours Intimate Partner Abuse/Sexual Assault/Human Trafficking (IPA/SA/HT) training completed.
• Mental Health Rehabilitation Specialist (MHRS) certification.
• Two (2) years of management experience in a related field.
• Demonstrated ability to supervise and mentor direct-service staff within a trauma-informed and anti-oppressive framework.
• Bilingual/bicultural candidates strongly preferred given the diverse communities served in Santa Clara and San Benito Counties.

Responsibilities

• Assists with hiring, onboarding, evaluation, coaching, and progressive discipline using equitable and strengths-based approaches.
• Collaborate with the Program Director to monitor program effectiveness, financial performance, and statistical reporting.
• Identifies and coordinates quality improvement activities, including continuous auditing and outcome review.
• Completes internal Agency and external funder reports with accuracy and timeliness.
• Ensures adherence to Agency policies and procedures, including crisis line protocols.
• Coordinates daily program workflow to ensure efficient operations and responsive client support.
• Reviews weekly charts with Case Managers, Clinical/Program Coordinators to ensure audit readiness.
• Attends assigned Agency, County, and community meetings, provides leadership, and shares updates with staff in a timely manner.
• Coordinates and implements program requirements and deliverables.
• Monitors and supports staff compliance with documentation standards.
• Reviews, evaluates, and co-signs, where applicable, service documentation.
• Provides direct services and crisis response coverage/support as needed.
• Provides professional development mentoring for staff, as well as new employee orientation training, when required.
• Assists with special projects, new services development, and technology initiatives.
• Facilitates team meetings in a strength-based, collaborative, and inclusive manner.
• Consistently applies strength-based, culturally responsive, and solution-focused problem-solving skills that honor each client’s lived experience, identity, and self-determination.
• Provides back-up coverage for Program Director, ensuring continuity of services and fostering a supportive, collaborative team culture where everyone feels valued.
• Ensure productivity targets are met and develop improvement plans that are supportive, capacity-building, and grounded in mutual respect and accountability.
• Ensures that tracking tools are kept up and maintained for: EMR, SRD’s, UR, all outcome/surveys, training of staff in EBPs, productivity etc.
• Ensures program capacity and outreach efforts are being maintained in ways that uplift under-resourced and historically marginalized communities.
• Ensures adherence to contracts deliverables and outcomes.
• Respond to phone calls and emails within 24 hours on business days.
• Resolve outstanding issues using a collaborative, inclusive strength-based approach.
• Works collaboratively with other Agency divisions to foster belonging, interdisciplinary partnership, and shared accountability.
• Maintains excellent, inclusive customer service practices with internal and external clients and partners, demonstrating empathy, cultural responsiveness, and professionalism.
• Promotes cultural awareness, equity, and cultural responsiveness; maintains the highest professional standards related to client rights, privacy, and trauma-informed engagement.
• Develops and maintains equitable, collaborative relationships with community organizations, system partners, and culturally specific service providers to expand access and belonging.
• Demonstrates an understanding of HIPAA, confidentiality laws and policies, and assures the highest degree of privacy, confidentiality, safety, and client trust in the implementation of all responsibilities and duties.
• Attends regular meetings with program staff, interns and/or volunteers, contributing to a learning environment where diverse perspectives are welcomed and valued.
• Frequent travel is required.
• Successfully completes all training requirements for this position – including those that strengthen DEIB capacity, trauma-informed practices, and culturally responsive care, to ensure agency and contract compliance.
• Employees must have the ability to operate their personal or Agency motor vehicle to participate in client visits, provide client transportation, support community outreach, and/or other assigned Agency business.
• Performs first aid as needed based on training and certification.
• For IPA/SA/HT team, advocates on behalf of survivors of gender-based violence with systems, institutions, agencies and community partners, ensuring that survivor voices- especially those from marginalized communities – are centered, respected, and uplifted.

Benefits

• 100% of premiums paid by employer for full-time employees and eligible dependent children
• 403(b) Retirement Plan with 5% employer match
• 3-weeks paid vacation to start
• 13 paid holidays; 96 sick hours per year (inclusive of self-care/mental health days)
• Longevity bonuses
• Generous family medical leave for eligible employees
• Student Loan Forgiveness Program
• Staff learning and development and robust in-house training opportunities
• Employee-led Diversity, Equity, and Inclusion Resource Group

What This Job Offers

• Job Type: Full-time
• Career Level: Manager