Study Participant Call Center Representative - Spanish Bilingual
About The Position
Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster. Spoken Spanish-English bilingual fluency is required in our Call Center. In this role, you will answer inbound calls from members of the public interested in participating in our Phase 1 clinical drug trials. You will screen callers for study eligibility, and then collect and enter personal data for those eligible to participate. You will also make outbound calls to schedule appointments, as needed. This is a Benefitted Full-Time role which works 40 hours per week. The Call Center operates Monday-Saturday. Please Note: Candidates must have the ability to work a flexible schedule Monday-Saturday. Initial training occurs for 4-6 weeks during shifts scheduled 9AM-3PM. Once training concludes, the regular work schedule is 40 hours per week Training is onsite at our Screening Center in Tempe, AZ. Work may shift to home-based (within in the Phoenix, AZ metro area) after 90 days of good performance post-training. Celerion Values: Integrity Trust Teamwork Respect Are you ready to join our team? Celerion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, marital status, qualified protected veteran status, or disability. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Requirements
- High school diploma or GED
- Minimum 1 year of prior call center experience is required
- Bilingual Spanish-English fluency is required
- Prior data entry experience is required
- Must be 18 years of age
- Must demonstrate excellent communication and customer service skills
- Candidates must have the ability to work a flexible schedule Monday-Saturday
Responsibilities
- Answer inbound calls from members of the public interested in participating in our Phase 1 clinical drug trials
- Screen callers for study eligibility
- Collect and enter personal data for those eligible to participate
- Make outbound calls to schedule appointments, as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
