Bilingual Spanish Call Center Representative

OneMCI-posted 6 days ago

Full-time • Entry Level

Onsite • Tampa, FL

5,001-10,000 employees

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At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you fluent in Spanish and English and passionate about helping others? We’re looking for Bilingual Spanish Call Center Representatives who can deliver exceptional customer support in both languages. If you thrive in a fast-paced environment and enjoy solving problems, we’d love to hear from you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Manage inbound and outbound calls in both Spanish and English
Provide clear and accurate communication across both languages.
Assist customers with billing inquiries, account updates, and general support.
Document customer interactions with precision and attention to detail.
Escalate complex issues to the appropriate teams when necessary.
Adhere to company policies and procedures during all customer interactions.
Achieve daily and monthly performance targets.

Must be 18 years or older
High school diploma or GED
Bilingual fluency in English and Spanish (spoken and written)
Strong listening and interpersonal communication skills.
Ability to work flexible shifts , including weekends and holidays.
Excellent attention to detail and organizational abilities.

Previous experience in a bilingual customer service or call center role.

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.

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