Call Center Operator (Bilingual: Spanish)

True Care • New York, NY

2d • $21 - $22 • Onsite

About The Position

The Call Center Operator is responsible for handling inbound and/or outbound customer communications in a fast paced environment. They serve as the first point of contact for customers, providing information, resolving issues, processing requests, and ensuring a positive customer experience.

Requirements

• Bilingual in Spanish is required
• Strong verbal communication skills with the ability to actively listen and respond effectively
• Excellent problem-solving abilities and attention to detail
• Basic computer proficiency, including accurate data entry
• Ability to multitask efficiently (e.g., typing while speaking with customers)
• Patience, professionalism, and a consistently positive attitude when interacting with customers

Responsibilities

• Handle inbound and/or outbound customer calls in a fast-paced call center environment
• Serve as the first point of contact for customers
• Provide accurate information regarding products, services, or policies
• Resolve customer inquiries, concerns, and issues efficiently and professionally
• Process customer requests in a timely manner
• Ensure a positive customer experience through clear communication and problem-solving

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays
• Professional development opportunities
• Mission-driven work in an innovative healthcare space

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed